Customer Relations Representative

3 months ago

Dallas, United States Occidental Petroleum Corporation Full time

Job Description **Description**

Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of **Customer Relations Representative** with our corporate headquarters located in **Dallas, Texas.**

As a member of the Supply Chain Team, the Customer Relations Representative plays a critical role in the distribution of OxyChems products into the marketplace. In collaboration with the Sales and Supply Chain partners, this position is accountable for managing customer relationships, demonstrating customer advocacy and overseeing all aspects of the order fulfillment process for a set of assigned customer accounts. The ideal candidate must be energetic, influential, outgoing, self-motivated, and professional with career aspirations.

**Essential Job Duties:**

* Responsible for representing OxyChems high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship.

* Serve as a primary interface between OxyChem and corporate US and Canadian customers.

* Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship with customers.

* Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved.

* Obtain and maintain essential customer and business critical information in multi-systems.

* Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes in order to serve as a central resource for communicating with customers.

* Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process.

* Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies.

* Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data.

* Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts.

* Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.

* Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.

* Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders.

* Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.

* Participates on special project and process improvement teams.

**Qualifications**

* Bachelor's Degree and one year of relevant experience OR Bachelors Degree in Supply Chain Management.

* Proficiency in Microsoft Office Applications.

**Additional Desired Qualifications:**

* Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred.

* Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.

* Professional communication skills (both written and verbal)

* Able to work well in a team environment.

* Detail-oriented, analytical and organized with strong customer focus and an aptitude for problem-solving and multi-tasking.

* Demonstrated interpersonal and influencing skills.

Subject to applicable law, Occidental requires all U.S. based new hires to be fully vaccinated for COVID-19 prior to the first date of employment unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.

*Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.*

**Primary Location**

- United States-Texas-Dallas

  • Customer Relations Representative

    2 weeks ago

    Dallas, Texas, United States Occidental Petroleum Corporation Full time

    Job DescriptionOccidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine, and caustic soda, key building blocks for various indispensable products such as plastics, pharmaceuticals, and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium...

  • Charity and Customer Relations Representative

    3 weeks ago

    Dallas, United States Fresh Success Marketing Group Full time

    ENTRY LEVEL CUSTOMER AND CHARITY RELATIONS REPRESENTATIVE NON PROFIT REPRESENTATION / ADVERTISING / RETAIL / PUBLIC RELATIONS / MARKETING We are one of the fastest and most successful marketing and advertising firms in the area and we are currently going through a nationwide expansion. We are hiring entry level and experienced public relations,...

  • Customer Relations Representative

    4 weeks ago

    Dallas, United States Dallas Area Rapid Transit Full time

    Pay Grade CIR Pay Per Hour: $20.67Supervisory Organization: Director Customer Relations & Support Country: United States of America Address: 1401 PACIFIC AVE City: DALLAS, TX 75202 FLSA: Non - Exempt Professionals: 06 - Admin Support (EEO-4-United States of America), 6D - Customer Service (EEO-SubCategory) General Summary: Under general supervision, ensures...

  • Public Relations Account Executive

    3 weeks ago

    Dallas, United States Culver Public Relations Full time

    At Culver Public Relations we strive to work in a positive, creative environment and learning new skills is always encouraged. You will work with top tier clients in several industry sectors. Our goal is to support each other and make sure our clients are well represented in every aspect of the media. We are passionate about delivering results through...

  • Customer Relations Representative

    4 weeks ago

    Dallas, Texas, United States Kathy Wall - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Relations Representative to join our team at Kathy Wall - State Farm Agent. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving sales growth.Key...

  • Customer Relations Specialist

    2 weeks ago

    Dallas, Texas, United States Kathy Wall - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Relations Representative to join our dynamic team at Kathy Wall - State Farm Agent. As a key member of our team, you will play a vital role in shaping the future of our company and helping us achieve our goals.Key ResponsibilitiesEngage with potential clients through various channels,...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Airtron Austin Full time

    Customer Service Representative**Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Airtron Austin. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional...

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States Dallas County Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Dallas County. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to a high volume...

  • Customer Service Representative

    1 day ago

    Dallas, Texas, United States Southern Glazer's Wine & Spirits Full time

    Customer Care Accounts Receivable RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Care Accounts Receivable Representative to support our customers in resolving issues related to their self-service experience. As a key member of our team, you will navigate customers through the process of submitting an order through our...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Southern Glazer's Wine & Spirits Full time

    Customer Care Accounts Receivable RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Care Accounts Receivable Representative to join our team. As a key member of our customer service team, you will be responsible for resolving customer issues related to our self-service experience, navigating customers through the process of...

  • Customer Service Representative

    24 hours ago

    Dallas, Texas, United States Southern Glazer's Wine & Spirits Full time

    Customer Care Accounts Receivable RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Care Accounts Receivable Representative to join their team.Key Responsibilities:Support customers in resolving issues related to self-service experienceNavigate customers through the process of submitting an order through the self-service...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States Southern Glazer's Wine & Spirits Full time

    Customer Care Accounts Receivable RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Care Accounts Receivable Representative to support our customers in resolving issues related to their self-service experience.Key Responsibilities:Navigate customers through the process of submitting an order through the self-service portalHandle...

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States Raymond Scott - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States PrideStaff Full time

    Member Services Representative OpportunityWe are seeking a highly skilled Member Services Representative to join our team at PrideStaff. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Manage high-volume incoming calls in a fast-paced call center environmentAssist customers...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Brookfield Properties Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide timely...

  • Customer Relations Representative

    1 week ago

    Dallas, United States Amabilia Esparza - State Farm Agent Full time

    Responsive recruiter Benefits: 401(k) matching Bonus based on performance Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Amabilia Esparza - State Farm Agent, you will generate the kind of exceptional client experiences that...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Amabilia Esparza - State Farm Agent Full time

    Customer Relations RepresentativeAmabilia Esparza - State Farm Agent is seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.We are looking...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Raymond Scott - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Aquity Solutions, LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aquity Solutions, LLC. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients and customers, resolving issues, and answering questions related to medical...

  • Customer Service Representative

    6 hours ago

    Dallas, Texas, United States Think Tell Junction Full time

    {"h1": "Customer Service Representative at Think Tell Junction", "p": "We are seeking a dedicated and personable Customer Service Representative to join our team in Dallas, TX. As a vital part of our customer support team, you\u2019ll be responsible for ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing helpful...