Representative Contact Center

6 days ago

Henderson, United States PDS Health Full time

Description:

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today

Overview:

The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment. Contact Center Representatives must exhibit positive behaviors and excellent communications skills. They need to be committed to achieving their predetermined goals while working within the framework of the Contact Center policies.

Responsibilities

  • Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
  • Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
  • Respond to patient appointment requests from various Dental Offices websites
  • Ability to handle inbound calls while navigating multiple systems of record
  • Accurately schedule appointments utilizing predetermined dental office scheduling procedures
  • Responsible for verifying patient insurance coverage to ensure eligibility
  • Effectively and accurately send correspondence emails to Dental Offices
  • Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients needs are met
  • Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
  • Ability to handle emergency requests for treatment and/or pain management
  • Participate in meetings as required
  • Other duties as assigned

Required

  • High School Diploma, or equivalent General Education Degree (GED)
  • Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)

Preferred

  • Associate Degree, Bachelors Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
  • Bilingual in English and Spanish is a plus

Knowledge/Skills/Abilities

  • Ability to multi-task across various systems of record without compromising the quality of the work
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
  • Self-motivated, reliable and capable of working independently as well as within in team environment
  • Ability to learn and retain detailed information regarding the various dental procedures

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
  • Eligible for monthly bonus

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

  • Representative Contact Center

    3 months ago

    Henderson, United States Pacific Dental Services Full time

    Description: Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview: The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling,...

  • Trainer, Contact Center

    1 week ago

    Henderson, United States PDS Health Full time

    Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Specialist, Contact Center is responsible for facilitating new hire, specific areas of knowledge, on-the-job training classes, and...

  • Quality Assurance Manager

    3 months ago

    Henderson, United States AGR Group Nevada, LLC Full time

    Job DescriptionJob DescriptionJoin Our Team as a Quality Assurance Manager - Contact CenterAbout Us:At AGR Group Nevada, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of operational excellence. We are seeking a dedicated and experienced Quality Assurance Manager to join our dynamic team. This role is...

  • Quality Assurance Manager

    3 weeks ago

    Henderson, United States AGR Group Nevada, LLC Full time $41,600 - $50,000

    Job DescriptionJob DescriptionJoin Our Team as a Quality Assurance Manager - Contact CenterAbout Us:At AGR Group Nevada, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of operational excellence. We are seeking a dedicated and experienced Quality Assurance Manager to join our dynamic team. This role is...

  • Call Center Representative/Customer Service

    1 week ago

    Henderson, United States RDI Corporation Full time

    Most companies say *employees are Number One*. We really mean it. Let’s start with what’s in it for YOU. *Why choose RDI*?Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.* *We CELEBRATE you*. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black...

  • Inbound Enrollment Call Center Supervisor

    4 weeks ago

    Henderson, United States EnergyCare Full time

    Job DescriptionJob DescriptionAbout Us:EnergyCare, LLC is a leading customer service BPO contact center. We pride ourselves on delivering top-notch customer service and achieving exceptional results for our clients. We are currently seeking a dynamic and experienced Inbound Enrollment Supervisor to join our contact center team.Position Overview:The Inbound...

  • Customer Service Representative

    2 weeks ago

    Henderson, United States FEA Consulting Engineers Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers queries and resolve them as soon as possible. Your...

  • Patient Representative PRN

    3 weeks ago

    Henderson, United States Care Now Full time

    Description This position is incentive eligible. Hourly Wage Estimate: $16.12 - $23.37 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and...

  • Telephone Representative

    4 weeks ago

    Henderson, United States STS Staffing & Temporary Services, Inc. Full time

    Telephone Representative - Henderson, NV ******In Person - Not remote******Marketing high-end toner for printers$19 hr plus commissions and bonuses (earned 1st day on job)Monday-Friday 7am-3pmSeeking representatives with ***outbound phone sales AND call center experience******MUST HAVE AT LEAST 2 YEARS OF CONSISTANT OUTBOUND PHONE SALES***Ideal location...

  • Outside Sales Representative

    1 month ago

    Henderson, United States Charles Kirchner And Son Inc Full time

    Job DescriptionJob DescriptionDescription:About Us: Kirchner Building Centers is a prominent provider of high-quality building materials. With a commitment to excellence and customer satisfaction, we offer a comprehensive range of products to meet the needs of residential and commercial construction projects. We are currently seeking a dynamic and...

  • Retail Sales Representative

    1 week ago

    Henderson, Kentucky, United States Bath & Body Works Full time

    Retail Sales Representative at Bath & Body WorksLocation: Henderson, KY, USEmployment type: Part-timeOverviewAbout UsBath & Body Works is a leading and profitable fashion retailer specializing in fragrance products for both body and home. We foster a creative and inclusive retail atmosphere, offering a diverse range of globally inspired items.Your RoleAs a...

  • Patient Representative PRN

    2 weeks ago

    Henderson, United States Care Now Full time

    Description This position is incentive eligible. Hourly Wage Estimate: $16.12 - $23.37 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and...

  • Internet Sales Representative

    7 days ago

    Henderson, Kentucky, United States Faupel Automotive Group Full time

    Job Summary:Faupel Automotive Group is seeking a highly motivated and results-driven Internet Sales Representative to join our business development sales team. As an Internet Sales Representative, you will be responsible for responding to all inbound sales phone calls and internet leads, while also making contact with prospective customers.Key...

  • Internet Sales Representative

    1 week ago

    Henderson, United States Faupel Automotive Group Full time

    Job DescriptionJob DescriptionInternet Sales RepresentativeFaupel Automotive (Henderson Chevrolet GMC / Kate Faupel Ford) is seeking an Internet Sales Representative to join our business development sales team. This team responds to all inbound sales phone calls and internet leads, while also making contact with prospective customers. The ideal candidate...

  • Customer Services Representative

    1 day ago

    Henderson, United States Shelter Mutual Insurance Company Full time

    A company built to serve you. It's your career, Shelter it! Customer Services Representative Starting pay $19.57 / hour Job Level: Individual Contributor What You Will Be Doing: Handle incoming calls from policyholders, claimants, and other consumer contacts Report of policyholder claims, processing premium payments, providing insurance quote and...

  • Customer Service Representative

    1 week ago

    Henderson, United States Johnson Service Group Full time

    Job DescriptionJob Description JSG is seeking a Customer Service Representative for Henderson, Nevada.This is an On-site positionSalary: $20.00- $23.00 per hour This is an excellent opportunity to work for an established and growing financial institution. In this role, you will be the initial contact point for inbound phone calls, assisting customers by...

  • Financial Representative- Henderson, NV

    3 months ago

    Henderson, United States Fidelity TalentSource LLC Full time

    Job Description:Financial RepresentativeIn the Financial Representative role, you will make a key impact on the branch culture by partnering with associates to help clients reach their goals.\u00A0From the moment clients arrive at the Investor Center, you will own providing Fidelity s best-in-class experience for them throughout their visit inspiring client...

  • Porsche Center Henderson

    3 months ago

    Henderson, United States Gaudin Porsche of Las Vegas Full time

    Job DescriptionJob DescriptionSalary: ***Porsche Center Henderson Coming Early 2025***We are excited to share the exciting news that Porsche Center Henderson has officially broken ground, marking the beginning of an incredible journey toward an expected opening in early 2025. As we embark on this exciting venture, we seek new Team Members to join the Porsche...

  • Call Center Representative

    1 week ago

    Henderson, United States Structured Settlement Full time

    Job DescriptionJob DescriptionBecome apart of the Structured Settlement family! Looking for highly motivated sales people. We are a Family oriented company with competitive hourly and a great com plan. We want a team player is open to working in a fun atmosphere. We also have paid holidays, 401K and benefits after 90 days!

  • Customer Service Representative

    7 days ago

    Henderson, Nevada, United States PSI Services LLC Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at PSI Services LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and candidates.Key Responsibilities:Relay information about examinations to candidates and clientsVerify...