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Inbound Enrollment Call Center Supervisor

3 months ago

Henderson, United States EnergyCare Full time
Job DescriptionJob Description

About Us:
EnergyCare, LLC is a leading customer service BPO contact center. We pride ourselves on delivering top-notch customer service and achieving exceptional results for our clients. We are currently seeking a dynamic and experienced Inbound Enrollment Supervisor to join our contact center team.

Position Overview:
The Inbound Enrollment Supervisor will be responsible for leading and managing a team of enrollment specialists in our contact center. This role requires a seasoned professional with a strong background in sales and supervisory experience. The ideal candidate will be driven to meet and exceed client performance expectations, daily and weekly sales targets, and maintain high customer satisfaction ratings. Additionally, the candidate must be able to professionally represent both our company and our clients in all interactions, including client meetings.

Key Responsibilities:

  • Team Leadership: Supervise, coach, and develop a team of enrollment specialists to achieve daily and weekly sales targets.
  • Performance Management: Monitor and assess team performance to ensure client expectations and company standards are met.
  • Sales Achievement: Drive the team to meet or exceed sales targets through motivation, guidance, and support.
  • Customer Satisfaction: Maintain high levels of customer satisfaction by ensuring that the team adheres to company-defined quality standards and criteria.
  • Client and Company Representation: Professionally represent both our company and our clients in meetings, communications, and all other interactions, ensuring clear communication and alignment with client and company expectations.
  • Training & Development: Assist in training employees on new procedures, processes, and product updates. Participate in and lead mandatory training sessions to stay informed of product or policy changes.
  • Meetings & Reporting: Attend daily manager meetings to provide updates on team performance, share insights, and contribute to strategic planning.

Qualifications:

  • Experience: Minimum of 1 years of sales experience in a contact center environment, with at least 2 years in a supervisory role.
  • Leadership Skills: Proven ability to lead and inspire a team to achieve and exceed targets.
  • Sales Acumen: Strong understanding of sales processes and techniques with a track record of success.
  • Communication: Excellent verbal and written communication skills.
  • Customer Focus: Commitment to maintaining high standards of customer service and satisfaction.
  • Client and Company Representation: Ability to professionally represent both our company and our clients in all interactions, especially in client meetings.
  • Adaptability: Ability to adapt to changes in a fast-paced environment and manage multiple priorities.
  • Training Ability: Experience in training and developing staff to enhance their performance.

Benefits:

  • Performance-based incentives
  • Comprehensive benefits including health, vision and dental.
  • Paid time off and holidays
  • Opportunities for professional growth and development
Join our team and play a crucial role in driving success and customer satisfaction at EnergyCare, LLC while representing the best interests of both our company and our clients
 

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