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Patient Services Representative
4 months ago
The Patient Services Representative MRI is responsible for patient registration and check in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits.
Parat-time role, .4 FTE, every other weekend 8 am - 4:30 pm out of our Edina location.
A $1,500,00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.
Twin Cities Orthopedic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Verify active insurance coverage and benefits for imaging
Initiate prior authorization request and follow-up as necessary
Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
Chart preparation and management
Maintain timely communication with patients, families, and staff
Any and all other duties as assigned
Education and Experience Requirements: High School diploma/GED or equivalent
Customer service experience required
Administrative or Medical Office experience preferred
Insurance prior authorization experience strongly preferred
Essential Requirements:
Ability to: Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations i-Healths Core Values: Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively
Environmental Conditions: Clinic setting
Notes Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
