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Patient Access Representative Associate

2 months ago

Hopkins, Minnesota, United States Optum Full time
Unlock Your Potential as a Patient Access Representative Associate

At Optum, we're committed to delivering exceptional patient care and experiences. As a Patient Access Representative Associate, you'll play a vital role in ensuring seamless registration and access to healthcare services for our patients.

Key Responsibilities:
  • Greet and welcome patients in person, providing a warm and welcoming experience
  • Collect demographic and insurance information, ensuring accuracy and completeness
  • Check in or interview patients to complete necessary paperwork, ensuring a smooth registration process
  • Direct patients to their appointments or procedures, ensuring timely and efficient care
  • Verify eligibility and benefits information for payers, interpreting results to ensure accurate billing
  • Collect co-pays or deductibles, responding to questions regarding financial assistance programs
Requirements:
  • 6+ months of customer service experience in an office or hospital setting
  • Intermediate level of proficiency with Microsoft Office Products
  • Ability to work 8-hour day and/or evening shifts, 28 hours per week
  • Must be 18 years or older
Preferred Qualifications:
  • Revenue Cycle Experience
  • General office experience
  • Epic experience

At Optum, we're dedicated to creating a workplace that's inclusive, diverse, and equitable. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to making a positive impact on the communities we serve.

We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.