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    3 weeks ago

    New Orleans, United States Marriott International Inc Full time

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    6 days ago

    New Orleans, United States Marriott International Inc Full time

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    2 weeks ago

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    2 weeks ago

    New Orleans, United States Marriott International Full time

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  • Assistant Event Operations Manager

    3 weeks ago

    New Orleans, United States The Ritz-Carlton Full time

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  • Assistant Event Operations Manager

    3 weeks ago

    New Orleans, Louisiana, United States The Ritz-Carlton Full time

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Senior Events Manager

2 months ago

New Orleans, United States Marriott International Inc Full time

JOB SUMMARY

Prepares all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE

Education and Experience High school diploma or GED; 2 years experience in event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES

Executing Event Operations

Solve problems and/or suggest alternatives to previous arrangements if necessary. Leads pre-event and post-event meetings for assigned groups. Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. Manages customer budgets to maximize revenue and meet customer needs. Oversees his/her customer experiences from file turnover through the post-event phase until turnover back to sales. Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. Manages group room blocks and meeting space for assigned groups. Adheres to all standards, policies, and procedures. Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy

Up-sells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary. Acts as a liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Managing Profitability

Manages revenue and profitability associated with events. Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Reviews billing and payments with clients. Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Makes presence known to the customer at all times during the entire event process. Follows up with the customer post-event. Greets the customer during the event phase and hands-off to the Event Operations team for the execution of details. Strives to improve service performance. Sets a positive example for guest relations. Reviews comment cards and guest satisfaction results with associates. Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details. The salary range for this position is $72,000 to $91,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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