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    2 months ago

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    Mountain View, United States Egnyte Full time

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Commercial Customer Success Manager

2 months ago

Mountain View, United States Workato Full time

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly

automate workflows

across any apps and databases. We’re proud to be named a leader by both

Forrester

and

Gartner

and trusted by 7,000+ of the world's top brands such as

Box

,

Grab

,

Slack

, and more. But what is most exciting is that this is only the beginning. Ultimately, Workato believes in fostering a

flexible, trust-oriented culture that empowers everyone to take full ownership of their roles

. We are driven by

innovation

and looking for

team players

who want to actively build our company. But, we also believe in

balancing productivity with self-care

. That’s why we offer all of our employees a vibrant and dynamic work environment

along with a multitude of benefits

they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you Forbes’ Cloud 100

recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500

ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz

ranked us the #1 best company for remote workers Responsibilities

We are looking for an exceptional

Customer Success Manager - Commercial

to join our growing team in the

West Coast . In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible to the success of an assigned set of customer onboardings in a timely and productive manner. In this role, y

ou will also be responsible to: Develop and maintain strategic business relationships with customers to drive adoption and retention. Provide technical Workato product expertise. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato. Requirements

Qualifications / Experience / Technical Skills

BS or equivalent education 3+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred Experience in Integration and/or business automation. Understanding of large complex businesses with many stakeholders. Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. Comfortable operating with revenue targets. Impressive track record of high customer retention and growth. Strong sense of customer empathy and customer-centrism. Excellent interpersonal and communication skills. Strong problem solving and analytical thinking. Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. A passion for and belief in the power of automation to drive business value. Prior Experience in Digital Transformation preferred. Experience in Integration and/or business automation. Soft Skills / Personal Characteristics

Ability to effectively prioritize tasks and manage time, even under high-pressure situations Highly organized, able to manage many projects concurrently Issue management and resolution-focused Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge Are you authorized to work in the listed country of hire for any employer?

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Why do you think you will be successful in this role?

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Workato’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Workato’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status

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Expires 04/30/2026 Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?

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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status

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