Customer Service Representative

3 weeks ago


Red Bank, United States The Insurance Goat Full time
Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

•Interact with the sales lead to maintain and improve service and product knowledge
•Keep track of customer accounts and make updates with new account information as necessary
•Create records of customer interactions and follow up to ensure all questions have been answered
•Communicate frequent customer suggestions to the team to troubleshoot
•Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Qualifications

•Previous work in a customer-facing position
•Display strong communication skills, active listening skills, and personal skills
•High school diploma, G.E.D. or equivalent

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