Retail Loan Servicing Specialist I

2 months ago

Kenosha, United States First American Bank Full time

Job Description:

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This non-exempt (hourly) position is responsible for servicing new loans and ensuring the accuracy of data entered into the core system.

Duties & Responsibilities

  • Perform general loan serving tasks, including preparing payoff letters, reviewing daily reports, and initiating wire transfers.
  • Interpret retail loan documents to accurately service retail loans in a timely manner.
  • Adhere to level one standards for productivity and accuracy.
  • Service incoming lender and customer requests for loan transactions, account research, problem resolution, and loan account maintenance.
  • Provide quality customer service to branch personnel and borrowers via the Loan Operations (LOPS) phone queue.
  • Input accurate and balanced transactions to customer and general ledger accounts.
  • Practice and uphold basic loan accounting standards.
  • Respond to customer and lender inquiries in a timely manner.
  • Assess issues and determine when they require escalation. Identify processes that require modification and recommend solutions and enhancements that impact efficiencies.
  • Manage and prioritize competing priorities in a fast-paced environment while maintaining strong attention to detail.
  • Process Force Place Insurance in a timely manner.
  • Process PMI and Escrow requests in accordance with regulatory requirements.
  • Conduct and complete additional assignments/projects as designated by management.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum one year of banking experience required.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
  • Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
  • Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
  • Knowledge of Financial Processing core systems preferred.
  • Occasional travel to other First American Bank locations, Bank functions and training facilities may be required.
  • Typical scheduled hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
  • Punctuality is required to maintain First American Banks customer service standards.

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