Service Support Specialist I

4 weeks ago


Kenosha, United States Snap-on Full time
Overview

Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office
This person will provide I/T technical support for end users on several applications over the phone
This position is a temp to hire role in a technical call center.

This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees
They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc
For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required

Qualifications

This person must have:

the ability to install and troubleshoot network wireless cards from multiple vendors
the ability to understand software firewalls and configuration
excellent communication, organization, and documentation skills
the ability to understand call queues and escalations
knowledge of web technologies
the ability to troubleshoot moderate PC problems
a basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC
knowledge in MS Office applications, Windows 10 and IE/Chrome/Firefox experience
a flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)


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