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Customer Success Manager
4 months ago
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
Owning and managing your customers’ life cycles:
Training and Onboarding of new customers.
Assure complete adoption and integration of products within the customer's environment.
Ensure customer retention and identify expansion opportunities.
Actively mitigate churn risks, and work to manage and eliminate such risks.
Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
Provide ongoing technical support to customers, addressing their concerns and requests.
Requirements:
Prior experience in customer-facing processes in SaaS & B2B environments
Excellent written and oral communication skills in English
Hands-on technical background, particularly with SaaS products and services
Strong team player with self-starter capabilities and a proactive approach
Advantages:
Previous experience in the Cyber Security industry including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support
Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
Spanish communication (written / oral) skills or proficiency in other languages
Expected travel - a few trips per quarter
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