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Front Desk Supervisor

4 months ago

Chicago, United States Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Full time

The Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities: 1. Assists in the operations of the Front Desk by supervising all Guest Service associates.2. Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.3. Fills in at the Front Desk during busy periods or when staffing needs dictate.4. Performs other duties as assigned by management.OTHER TASKS1. Must be able to convey information and ideas clearly2. Must be able to evaluate and select among alternative courses of action quickly and accurately3. Must work well in stressful, high-pressure situations4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Qualifications: • Prior experience in a hotel front desk supervisory role • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.

• 1. Assists in the operations of the Front Desk by supervising all Guest Service associates.2. Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.3. Fills in at the Front Desk during busy periods or when staffing needs dictate.4. Performs other duties as assigned by management.OTHER TASKS1. Must be able to convey information and ideas clearly2. Must be able to evaluate and select among alternative courses of action quickly and accurately3. Must work well in stressful, high-pressure situations4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

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