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Guest Service Agent

5 months ago

Indianapolis, United States The Alexander | a Dolce Hotel Full time

Property Description:

The Alexander, A Dolce Hotel is a contemporary and upscale hotel located in the vibrant city of Indianapolis, Indiana, offering an exciting and dynamic work environment. As a job applicant, joining the team at The Alexander means being part of a distinctive hotel known for its modern design, exceptional service, and prime location in the city's downtown arts and cultural district. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. The Alexander is committed to creating a guest-centric work culture that values teamwork, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and energetic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Alexander presents a unique opportunity to be part of a dynamic hotel that is at the forefront of Indianapolis' hospitality scene.

Overview:

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. Come join our family

Responsibilities:

The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

What You'll Bring

  • An outgoing personality
  • A positive attitude
  • Flexibility
  • Hospitality experience not required but a preferred

Job Duties

  • Answer guest questions and offer information and assistance.
  • Answer telephones.
  • Check guests in and out.
  • Communicate with other departments to fulfill guest needs.
  • Maintain work area neat and organized.
  • Maintain keys in secure area.
  • Report all unsafe conditions immediately.
  • Update information in the computer systems as needed (i.e., post charges).
  • Attend all mandatory meetings.
  • Follow checklist for required duties and timelines.
  • Process personal and travelers checks, handle safe deposit boxes.
  • Read, pass on log and communicate with previous shift.
  • Run reports and complete them, i.e., high balance, cash basis, etc.
  • Other duties as assigned by Supervisor.


Qualifications:

Prior cash handling experience necessary.

High School graduate or G.E.D. equivalent.

7th/8th grade math skills required.

Ability to communicate effectively with the public and other employees.

Read, write and speak English fluently.

No employee will pose a direct threat to the health/safety of self or others.

Benefits:

Excellent medical benefits

Dental

Vision

401K

Pet Insurance

Employee Perks

Verizon discount

Gym discounts

Free Parking

and much more