Front Desk/Guest Services Agent
5 months ago
Job Type Full-time
THE TEAM
Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.
THE PLAYER
A guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.
EVERY DAY, YOU WILL
- Process guest arrivals and departures, including all necessary payments
- Handle and coordinate room assignments and pre-arrivals
- Handle guests' concerns
- Offer referral for services and handle requests for information
- Handle and store luggage
- Assist with the check-in and check-out of groups and tours
- Assist other departments as required
GHG24
Requirements
YOU WILL BE GREAT AT BOTTLEWORKS HOTEL IF
Education High school diploma or equivalent
Experience and/or Training
•Excellent communication skills and professional attitude
•Effective conflict management and decision making
Technology/Equipment Ability to use a variety of computer applications
YOU ARE A VARSITY TEAM PLAYER IF
Experience and/or Training Previous experience in customer service
YOU MUST ALSO HAVE
U.S. Work Authorization (required)
HUDDLE UP
We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.
JOIN OUR TEAM OF EXCEPTIONAL PLAYERS
Geronimo Hospitality Group is an Equal Employment Opportunity employer
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