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Customer Service Representative

6 months ago

Westlake, United States FastFingerprints Full time

**Customer Service Representative - FastFingerprints**

Westlake, OH **Position Summary**

The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office.

**Position Status:** Full-time

**Supervision Received**: Reports to the Director of Sales Support, NBCI

**Supervision Exercised**: None

**Essential Functions, Duties and Responsibilities**:

**Customer Service/Communications/Sales**

* Excellent attendance

* Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.

* Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person.

* Greet all customers professionally and with a helpful demeanor.

* Fingerprint and/or drug test all walk-in customers.

* Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.

* Correspond as needed with management to communicate problems, clarify questions and issues.

**Processes**

* Stay up-to-date on filing of forms/paperwork/phone calls.

* Schedule appointments and take payments over the phone.

* Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers.

* Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.

* Assist with researching accounts payables issues.

* Provide general assistance to all phone callers.

**Teamwork**

* Positively promote all goals and objectives of management within the office.

* Continually seek to improve the sales experience with revised and improved processes.

* Maintain a positive attitude and work environment, so as to lead by example.

* Contribute to the overall success of the office by fostering a positive teamwork environment.

* Continually seek to help FastFingerprints by offering assistance wherever necessary.

**Minimum Qualifications:**

* Two or more years of customer service experience

* Must have excellent attendance habits

* Must be self-disciplined, have excellent communication skills and a strong work ethic

* Must be a self-starter

* Must be able to work in a fast-paced environment

**Desired Experience:**

* Associates Degree preferred

* Strong customer service and communication skills

* Strong Computer skills needed

**Other Information:**

Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.

**Job Type: Full-time**