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Front Desk Associate

2 months ago

Austin, United States Padel39 Full time

We seek a friendly, enthusiastic, and detail-oriented Front Desk Associate as the first point of contact for our members and guests. As a Front Desk Associate, you will ensure a welcoming atmosphere while providing exceptional customer service and administrative support. You will help manage bookings, answer inquiries, and assist with the overall operations of our padel club. 

Key Responsibilities:

Greet and Welcome Guests: Greet all visitors warmly and professionally, creating a friendly and inviting atmosphere.

Customer Service: Assist members and guests with inquiries about club services, membership options, and court bookings, both in person and over the phone.

Reservations and Bookings: Manage court bookings using the club's scheduling software. Ensure that all bookings are accurate and up-to-date.

Membership Sales and Support: Help potential members sign up, explaining membership benefits and pricing. Handle membership renewals and cancellations.

Payments: Process payments for court rentals, memberships, and retail purchases. 

Facility Management: Maintain the cleanliness and orderliness of your working area. Report any maintenance issues to the management team. Be a team player and help with small cleaning tasks if required.

Communication: Coordinate with coaches, management, and other staff to ensure a smooth flow of information regarding schedules, events, and member needs.Retail Support: Help sell padel equipment, apparel, and accessories, offering product knowledge and recommendations when necessary.

Event Assistance: Support coordinating and promoting club events, tournaments, and special programs.

Administrative Tasks: Handle essential administrative duties such as answering emails, updating membership records, and filing.

Qualifications:

Communication Skills: Strong verbal and written communication skills.

Organizational Skills: Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.

Technology Proficiency: Comfortable using booking and scheduling software, email, and basic computer programs.

Team Player: Positive attitude and a willingness to collaborate with staff and management.

Passion for Sports: Interest in padel or sports is a plus but not required.

Benefits: Complimentary or discounted padel court time. Opportunity for advancement within the club. Access to padel courts and club facilities during non-peak hours. Access to exclusive club events and tournaments. Up to 30 hours a week. 4-hour to 8-hour shifts (based on preferences).

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