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Customer Service Representative- Utility Office

2 months ago


Spanish Fork, United States Spanish Fork City Full time

EFFECTIVE DATE MAY 2023 CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: FINANCE JOB CLASSIFICATION: FULL-TIME SALARY: STARTING WAGE - $19.06 - $28.59 TECHNET # 2305 PAY GRADE 4 *Fluent Spanish speaking preferred (will include additional compensation) GENERAL PURPOSE Under the direct supervision of the Utility Customer Service Supervisor and general supervision of the Treasurer, this employee performs entry-level office duties for Spanish Fork City. ESSENTIAL FUNCTIONS Performs general clerical and office duties as follows: Greets visitors, answers phone calls, and responds to podium requests. Forwards calls in a pleasant and courteous manner. Courteously directs visitors to appropriate office personnel without delay. Acts as utility office cashier and receipts payment for all utilities, cemetery, and other miscellaneous payments. Must be accurate in handling money and balancing: Counts till and balances every morning. Accepts utility payments from citizens, enters the respective dollar amounts to resident accounts. Prepares bank deposits, and ensures the general ledger is in balance. Assists customers with utility accounts by: Answering billing and payment questions about utility services including electric, water, sewer, pressurized irrigation, storm drain, garbage, recycling, TV service, internet, and phone in office, on the phone, and online. Assists with maintaining ACH payments by: Updating new banking information, creating an ACH file, and scheduling ACH Auto Pay payments. Managing ACH Auto Pay returns and sending notifications for payment. Processes utility service applications electronically. Operates electronic data processing equipment; balances reports. Assists in records management procedures and stores all reports electronically. Handles insufficient fund checks for all utility accounts. Sends notifications to customers regarding late payments, returned payments, and scheduled ACH Auto Pay payments. Assists with landlord contracts. Assists with cemetery responsibilities such as: Purchasing cemetery plots, creating deeds, and recording plot purchases. Completing monthly reporting for mortuaries and the health department. Communicating with local mortuaries and Sexton to coordinate funerals and opening and closing of graves. Maintaining cemetery records and communicating with Sexton concerning updates. Ensuring that online cemetery maps are current. Must be able to meet attendance and punctuality requirements for this position. Must abide by all city policies and procedures. Must work well with others and be a team player. Performs other related duties as assigned. Applicants will be required to submit to a criminal background check and drug test. POSITION QUALIFICATIONS Education and Experience Graduation from a standard high school or equivalent with at least one (1) year of office experience. Necessary Knowledge, Skills, and Abilities Must have knowledge in the following: Skill in the operation of computers and programs such as Word, Excel, Google Doc, Google Sheets, and Adobe Acrobat. Office etiquette, answering phones, emails, texts, and other means of communication. Must be organized and able to perform tasks with minimal supervision. Effective public relations skills with the ability to establish and maintain effective working relationships with the public, fellow workers, and supervisors. Must be capable of learning: New software programs such as, but not limited to, Caselle, Everbridge, JotForm, Podium, and SFcityTix. 10 Key by touch. Skill in the use of a variety of office machines and computers. Basic bookkeeping procedures. Knowledge of the City and events to answer various questions. Special Qualifications: None. #J-18808-Ljbffr