Customer Service Representative

3 weeks ago


Spanish Fork, Utah, United States Spanish Fork City Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spanish Fork City. As a key member of our utility billing department, you will be responsible for providing exceptional customer service to our residents and businesses.

Key Responsibilities

  • Provide timely and effective customer service to residents and businesses via phone, email, and in-person
  • Process new customer requests and enter accounts into the utility billing system
  • Work with the billing manager and utility department to coordinate services and ensure correct billing
  • Answer customer questions about internet installations, rates, speeds, and routers, as well as TV packages and channel listings
  • Assist in the maintenance of the SFCN billing calendar and spreadsheet
  • Send reminders for scheduled appointments via Podium
  • Track equipment returns and send confirmation receipts accordingly
  • Oversee quality control of SFCN billing

Requirements

  • High school diploma or equivalent and one year of related experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing processes and responsibilities
  • Basic understanding of Google programs, including Google Drive, Google Sheets, Google Docs, and Google Calendar
  • Ability to use Google Calendar proficiently to maintain a large schedule and continual changes to schedules

What We Offer

Spanish Fork City offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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