Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spanish Fork City. As a key member of our utility billing department, you will be responsible for providing exceptional customer service to our residents and businesses.
Key Responsibilities
- Provide timely and effective customer service to residents and businesses via phone, email, and in-person
- Process new customer requests and enter accounts into the utility billing system
- Work with the billing manager and utility department to coordinate services and ensure correct billing
- Answer customer questions about internet installations, rates, speeds, and routers, as well as TV packages and channel listings
- Assist in the maintenance of the SFCN billing calendar and spreadsheet
- Send reminders for scheduled appointments via Podium
- Track equipment returns and send confirmation receipts accordingly
- Oversee quality control of SFCN billing
Requirements
- High school diploma or equivalent and one year of related experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing processes and responsibilities
- Basic understanding of Google programs, including Google Drive, Google Sheets, Google Docs, and Google Calendar
- Ability to use Google Calendar proficiently to maintain a large schedule and continual changes to schedules
What We Offer
Spanish Fork City offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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