Desktop Support Engineer

3 weeks ago

Houston, United States Diverse Lynx Full time
Job Title: Desktop Support Engineer

Location: Houston, TX::Onsite
Duration:(Contract)

Roles & Responsibilities:

Job Description:

Senior Desktop Support with Strong AV Support Skills - Microsoft Teams Rooms and Microsoft Teams Rooms Pro Management Portal

1. Provide technical support for desktop systems, troubleshooting and resolving hardware and software issues, including but not limited to Microsoft Teams Rooms and Microsoft Teams Rooms Pro Management Portal.

2. Configure, maintain, and troubleshoot AV equipment, ensuring efficient functioning, including audio/video conferencing systems, microphones, speakers, projectors, and smart boards.

3. Install, configure, and maintain Microsoft Teams Rooms and Microsoft Teams Rooms Pro Management Portal across various locations, ensuring system connectivity and stability.

4. Assist in the setup and configuration of AV systems for meetings, conferences, and special events, including equipment testing, cable management, and connectivity.

5. Develop and maintain documentation, manuals, and knowledge base articles relating to AV systems, troubleshooting steps, and best practices to aid in issue resolution.

6. Collaborate with third-party vendors for equipment procurement, maintenance, and repairs, ensuring adherence to service level agreements (SLAs).

7. Stay informed about the latest advancements and trends in AV technologies, particularly related to Microsoft Teams Rooms and the Microsoft Teams Rooms Pro Management Portal, and provide recommendations for system improvements and enhancements.

8. Provide end-user training and support on AV equipment and systems usage, troubleshooting steps, and best practices.

9. Assist in the implementation and execution of AV-related projects and initiatives, working closely with cross-functional teams and IT management.

10. Manage and prioritize multiple tasks effectively, ensuring timely resolution of technical issues and minimal disruption to operations.

11. Collaborate with the IT team to maintain accurate inventory of AV equipment, software licenses, and maintenance contracts.

12. Adhere to IT department policies, procedures, and standards, ensuring compliance with security protocols and data protection regulations.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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