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Hotel Operations Manager

3 months ago

Springfield, United States MGM Resorts International Full time
The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Hotel Operations Manager, you will be providing support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional WOW guest experience, in accordance with MGM Resorts service standards.

THE DAY-TO-DAY:
  • Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
  • Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
  • Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
  • Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
THE IDEAL CANDIDATE:
  • Ability to work varied shifts, including weekends and holidays
  • Working knowledge of hotel management system and operations.
  • Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
  • Broad management and leadership knowledge of front office operations.
  • Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
  • Ability to influence others to accept practices and approaches related to hotel operations.
  • Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
  • Effective listening abilities and be able to make strong judgment call.
  • Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
  • Ability to effectively communicate in English, in both oral and written forms.
  • Technical knowledge and experience with property management system.
REQUIRED:
  • Hotel management: 2 years (Required)
  • Hospitality: 2 years (Required)
PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room.
  • Free parking on and off shift.
  • Healthcare, financial, and time off benefits.
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.


Are you ready to JOIN THE SHOW? Apply today