Intake Navigator

Job Type

Full-time

Description

Are you community minded and want to make a difference in your community?

Are you customer service oriented and resourceful?

Do you have a passion for helping others?

If you answered yes to any of these questions, consider applying today. MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative and excellent computer skills to work as an Intake Navigator for our Family Planning program. Family Planning offers clinic based services focused on reproductive health for everyone. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Assist with events and community outreach. Go home each day knowing you made a difference

Eligible applicants will have strong organizational, clerical, data entry, computer and communication skills as well as the desire to work, and full-time availability. Professional social media experience strongly preferred. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred.

Pay: $21.70 - $22.45

Schedule: Day Shift, Monday - Friday, option for 32 hours/week or 40 hours/week

Remote: Partial

Location: Detroit Lakes preferred, other locations in service area will be considered

Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more...

Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement: MAHUBE-OTWA is an Equal opportunity Employer (EEO) and Affirmative Active (AA) Employer. We recruit, select, hire, transfer, promote, demote, layoff, discipline, terminate, recall, compensate, and train without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or status with regard to public assistance. We take affirmative steps to ensure that all of our company's employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

Requirements

Qualifications include but are not limited to:

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and experience will be considered.
• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Must have valid drivers' license.
• Background clearance required