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Client Relations Specialist
2 months ago
ROLE AND RESPONSIBILITIES
- Reporting to the Office Manager on the day-to-day information
- Interacting with customers and handling customer queries and complaints including escalations
- Process customer payment
- Ability to be able to show patience, understanding and empathy with customers while focusing on problem resolution
- Research and resolve all disputes and refunds inquiries
- Assisting Finance Department with clerical, data entry, and filing duties
- Ordering Office Supplies
- Coordinating with outside vendors
- Report all issues to the Manager
- Respond as First Aid Team in Emergencies
- Previous customer service experience
- Familiar with Microsoft Office Suite
- Accuracy and thoroughness in work.
- Excellent communication and public relations skills.
- Ability to work well under pressure.