Intake & Referral Specialist (Bilingual - Spanish)

2 months ago

Oakland, United States Hively Full time
Who We Are

Hively, derived from 'lively' and 'hive', is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

Reporting to the Program Manager, the Intake and Referral Specialist will play a key role at Hively. The Intake and Referral Specialist is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients with the Family Support Specialists. As an integral member of the CalWORKs team, the Intake and Referral Specialist will be responsible for managing the flow of client requests, parent resources and child care referrals. They are also responsible for making appropriate referrals to internal and external agencies.

What you'll be doing:
    • Determine eligibility needs, maintains, collects documentation and distributes from the waitlist for enrollment to Family Support Specialists
    • Assist with receptionist duties and provides clients with community contact information for other services
    • Handle simple new family enrollments and cross-train to assist the Family Support Specialists
    • Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google. Access and other database microsoft software as requested
    • Compile, reconcile, validate and produce program data reports for daily, weekly, monthly, quarterly and/or special assignments as needed. Accurately capture service records and financial transactions as assigned
    • Maintain required confidential participant records and TrustLine applications pursuant to department, agency, local, State and Federal requirements
    • Maintain relationships with community agencies that refer clients to the program and contribute to the on-going development of new referral sources. Create and maintain resources in google drive
    • Conduct limited outreach services
    • Ensure all required documentation is on file to make appropriate referrals to Stage 2 agencies; timely communication with the referring agency
    • Establish initial electronic and physical files for those enrolled and facilitates a warm-handoff to Stage 2 agencies
    • Other duties as assigned
What you should bring:
    • Experience in a human services agency or equivalent educational degree
    • Bilingual in Spanish and English
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Experience using Microsoft Office software and Google Suite
    • Knowledge of all aspects of business office procedures
    • Ability to communicate effectively both orally and in writing
    • Ability to develop and maintain good working relationships with diverse groups of people
    • Basic math skills
    • Strong organizational skills
Preferred Knowledge, Skills and Abilities:
    • BA/BS with major coursework in social services/human development or related field
    • Experience in the delivery of services to a diverse population
    • Previous experience working for a non-profit


$24 - $26 an hour

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.

Benefits

* Medical, dental and vision plans covered at 100% for the employee

* Health & Dependent Care FSA & HSA

* 15 Paid Holidays + flex holidays

* Generous paid time off policy

* Tuition Reimbursement ($1,000/year)

* Employee Appreciation Program

* Life & Long Term Disability Insurance covered 100% by Hively

* 403(b) plan

* SEP-IRA plan with an employer contribution of 5% of annual salary

* Learning & Development Opportunities

*Financial wellness program and advisors

* Industry competitive salary ranges

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

* Note: Benefits described apply for full-time, permanent positions only. Temporary, internships, part-time or contract roles are not generally eligible.

  • Intake and Referral Coordinator

    2 weeks ago

    Oakland, California, United States Hively Full time

    About HivelyHively is a dynamic and inclusive organization dedicated to supporting the well-being of children and families in Alameda County. Our mission is to provide high-quality services that foster a sense of community and promote long-term success.Job SummaryWe are seeking a highly organized and detail-oriented Intake and Referral Specialist to join our...

  • Intake and Referral Coordinator

    1 week ago

    Oakland, California, United States Hively Full time

    About the RoleThe Intake and Referral Specialist will play a key role at Hively, a family-centered social impact organization dedicated to multi-generational well-being. This position is responsible for managing the flow of client requests, parent resources, and child care referrals. The ideal candidate will be an organized, detailed, team-oriented,...

  • Intake and Referral Coordinator

    3 days ago

    Oakland, California, United States Hively Full time

    About the RoleWe are seeking a highly organized and detail-oriented Intake and Referral Specialist to join our team at Hively. As a key member of our CalWORKs team, you will be responsible for managing the flow of client requests, parent resources, and child care referrals.Key ResponsibilitiesDetermine eligibility needs, maintain, collect documentation, and...

  • Leasing Intake Specialist

    4 weeks ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Intake Specialist I

    2 weeks ago

    Oakland, California, United States Center for Elders Independence Full time

    Job Title: Intake Specialist IJoin our team at the Center for Elders Independence as an Intake Specialist I, where you will play a vital role in navigating the intake/enrollment process for our PACE program participants.Key Responsibilities:Coordinate and promote the PACE program to potential participants and their families/caregivers.Verify potential...

  • Intake Specialist

    4 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Intake Specialist

    5 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Leasing Intake Specialist

    1 month ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an individual with excellent customer service skills and a strong understanding of affordable housing regulations to assist with...

  • Leasing Intake Specialist

    2 weeks ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and customer-focused Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Intake Specialist

    5 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Intake Specialist

    2 months ago

    oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Leasing Intake Coordinator

    2 weeks ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Intake Coordinator

    1 week ago

    Oakland, California, United States Scion Staffing Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Scion Staffing. As the first point of contact for new clients, you will be responsible for managing inquiries, gathering required documentation, and coordinating with internal teams to ensure a smooth intake process.Responsibilities:Act as the primary...

  • Leasing Intake Specialist

    4 weeks ago

    Oakland, California, United States East Bay Asian Local Development Corporation Full time

    Job SummaryWe are seeking a highly motivated and organized Leasing Intake Specialist to join our team at East Bay Asian Local Development Corporation. The successful candidate will be responsible for leasing apartments, delivering exceptional customer service to residents and potential tenants, and ensuring compliance with regulations related to affordable...

  • Client Intake Specialist

    4 weeks ago

    Oakland, California, United States The Nieves Law Firm, APC Full time

    About the RoleThe Nieves Law Firm, APC is seeking a highly skilled and empathetic Client Intake Specialist to join our team. As a key member of our sales team, you will be responsible for identifying the needs of potential new clients, pinpointing how our firm can help, and assisting them in becoming clients in our office.Key ResponsibilitiesConduct phone...

  • Leasing Intake Specialist

    2 days ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Summary:East Bay Asian Local Development Corporation (EBALDC) is seeking a Leasing Intake Specialist to join our team in Oakland, CA. The successful candidate will be responsible for leasing apartments, delivering outstanding customer service to residents and potential tenants, and ensuring adherence to regulations related to affordable housing.Key...

  • Client Intake Specialist

    7 days ago

    Oakland, California, United States The Nieves Law Firm, APC Full time

    Job DescriptionAt The Nieves Law Firm, we take a unique approach to criminal defense. Our mission is to restore the reputations of those who have been accused of crimes and help them plan for a better future. As a Client Intake Specialist, you will play a crucial role in onboarding new clients and identifying their needs.The ideal candidate will have...

  • Healthcare Enrollment Specialist

    4 weeks ago

    Oakland, California, United States ZRG Embedded RecruitingRPO Full time

    Job Title: Intake Specialist IThe Center for Elders' Independence (CEI) is seeking a highly motivated and detail-oriented Intake Specialist I to join our team. As a key member of our PACE program, you will play a critical role in navigating the intake/enrollment process and introducing participants to their designated center IDT for capitation.Key...

  • Healthcare Enrollment Specialist

    1 month ago

    Oakland, California, United States ZRG Embedded RecruitingRPO Full time

    Job Title: Intake Specialist IThe Center for Elders' Independence (CEI) is seeking a highly skilled Intake Specialist I to join our team. As a key member of our PACE program, you will play a critical role in navigating the intake/enrollment process and introducing participants to their designated center IDT for capitation.Key Responsibilities:Collaborate...

  • Healthcare Enrollment Specialist

    3 weeks ago

    Oakland, California, United States ZRG Embedded RecruitingRPO Full time

    Job Title: Intake Specialist IThe Center for Elders Independence (CEI) is seeking a highly skilled Intake Specialist I to join our team. As a key member of our enrollment team, you will play a critical role in introducing participants to our comprehensive healthcare model and ensuring a seamless enrollment process.Key Responsibilities:Navigate the...