Intake Specialist

2 months ago

oakland, United States ZRG Embedded RecruitingRPO Full time

The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their communities. This unique and highly effective model utilizes an interdisciplinary team approach to care planning to drive high quality, affordable, integrated healthcare services to the elderly.


Position Description:

The Intake Specialist I (IS I) will navigate the intake/enrollment process and introduce the participant to their designated center IDT for capitation. They will work with the Enrollment Development Representative (EDR) to assist in increasing the PACE program membership and drive overall census growth by effectively enrolling potential participants and support retention efforts. The IS I will be responsible for discussing and explaining the participant's rights prior to enrollment into the PACE Program. The work area will be located at the PACE center(s) they support and will act as the bridge between the Community Access and Development and Operations teams. The IS I is responsible for managing participant enrollments; they will be the central point person and will work in conjunction with other PACE cross-functional departments to ensure participants are enrolled in a timely manner. This role requires working in a fast-paced team environment and collaboration with internal and external operations teams. The IS I will utilize the Customer Relationship Management System (Salesforce) to track and monitor all leads and will be responsible for daily status reports on marketing efforts and participant enrollment progress. Other responsibilities include assisting with identifying new referral sources; conducting outreach activities and generating enrollment leads through internal promotion activities. The IS I must ensure consistent compliance with all state, federal, and company specific requirements.


Relevant Skills and Experience:

  • Bachelor’s degree in healthcare, business administration, or a related field of study preferred.
  • Healthcare experience and a thorough understanding of medical terminology and the healthcare reimbursement space – Medicare, Medi-Cal – required.
  • Excellent customer service and service recovery skills.
  • Strong case management skills. Ability to work closely with cross-functional team members including nursing and other healthcare providers. Strong ability to manage client relationships.
  • Must be proficient with computer applications including spreadsheets, word processing and Customer Relationship Management (Salesforce).
  • Excellent decision-making ability, customer service, negotiation, and dosing sales skills.
  • Possess the capacity to work in a high-stressed, high paced environment while maintaining a positive attitude.
  • Self-motivated and able to work independently with minimal supervision.
  • Bilingual preferred: English/Spanish; English / Cantonese or Mandarin Chinese; English / Vietnamese or other.
  • A passion for working with the senior and underserved populations.

  • Leasing Intake Specialist

    1 month ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Leasing Intake Specialist

    2 weeks ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and customer-focused Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Intake Specialist I

    2 weeks ago

    Oakland, California, United States Center for Elders Independence Full time

    Job Title: Intake Specialist IJoin our team at the Center for Elders Independence as an Intake Specialist I, where you will play a vital role in navigating the intake/enrollment process for our PACE program participants.Key Responsibilities:Coordinate and promote the PACE program to potential participants and their families/caregivers.Verify potential...

  • Leasing Intake Specialist

    1 month ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an individual with excellent customer service skills and a strong understanding of affordable housing regulations to assist with...

  • Intake Specialist

    5 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Intake Specialist

    5 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Intake Specialist

    5 months ago

    Oakland, United States ZRG Embedded RecruitingRPO Full time

    The Center for Elders’ Independence (CEI) provides a Program of All-Inclusive Care for the Elderly (P.A.C.E.) - a comprehensive healthcare model specifically designed for low-income, frail seniors. It combines medical and social services along with vigilant care planning and coordination in order to keep frail seniors safely living at home and in their...

  • Intake Specialist Lead

    4 weeks ago

    Oakland, United States First Place for Youth Full time

    Job DescriptionJob DescriptionFirst Place For Youth-Join Our Team Video!Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team....

  • Intake Specialist Lead

    3 weeks ago

    Oakland, United States First Place for Youth Full time

    Job DescriptionJob DescriptionFirst Place For Youth-Join Our Team Video!Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team....

  • Leasing Intake Coordinator

    3 weeks ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Title: Leasing Intake SpecialistEast Bay Asian Local Development Corporation (EBALDC) is seeking a highly motivated and detail-oriented Leasing Intake Specialist to join our team in Oakland, CA.Job Summary:We are looking for an enthusiastic individual with a strong customer service orientation to become a part of our team as a Leasing Intake Specialist....

  • Intake Coordinator

    2 weeks ago

    Oakland, California, United States Scion Staffing Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Scion Staffing. As the first point of contact for new clients, you will be responsible for managing inquiries, gathering required documentation, and coordinating with internal teams to ensure a smooth intake process.Responsibilities:Act as the primary...

  • Intake Specialist Lead

    4 weeks ago

    Oakland, California, United States First Place Full time

    About First Place for YouthWe are a leading non-profit organization dedicated to supporting foster youth in their transition to adulthood. Our comprehensive programs empower foster youth to overcome the unique challenges they face and build the skills, confidence, and connections they need to succeed.Job SummaryThe Intake Specialist is responsible for...

  • Client Intake Specialist

    1 month ago

    Oakland, California, United States The Nieves Law Firm, APC Full time

    About the RoleThe Nieves Law Firm, APC is seeking a highly skilled and empathetic Client Intake Specialist to join our team. As a key member of our sales team, you will be responsible for identifying the needs of potential new clients, pinpointing how our firm can help, and assisting them in becoming clients in our office.Key ResponsibilitiesConduct phone...

  • Intake & Referral Specialist (Bilingual - Spanish)

    2 months ago

    Oakland, United States Hively Full time

    Who We Are Hively, derived from 'lively' and 'hive', is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental...

  • Leasing Intake Specialist

    4 weeks ago

    Oakland, California, United States East Bay Asian Local Development Corporation Full time

    Job SummaryWe are seeking a highly motivated and organized Leasing Intake Specialist to join our team at East Bay Asian Local Development Corporation. The successful candidate will be responsible for leasing apartments, delivering exceptional customer service to residents and potential tenants, and ensuring compliance with regulations related to affordable...

  • Client Intake Specialist

    1 week ago

    Oakland, California, United States The Nieves Law Firm, APC Full time

    Job DescriptionAt The Nieves Law Firm, we take a unique approach to criminal defense. Our mission is to restore the reputations of those who have been accused of crimes and help them plan for a better future. As a Client Intake Specialist, you will play a crucial role in onboarding new clients and identifying their needs.The ideal candidate will have...

  • Leasing Intake Specialist

    5 days ago

    Oakland, California, United States East Bay Asian Local Development Full time

    Job Summary:East Bay Asian Local Development Corporation (EBALDC) is seeking a Leasing Intake Specialist to join our team in Oakland, CA. The successful candidate will be responsible for leasing apartments, delivering outstanding customer service to residents and potential tenants, and ensuring adherence to regulations related to affordable housing.Key...

  • Healthcare Intake Specialist

    2 weeks ago

    Oakland, California, United States HealthFlex Full time

    About HealthFlexAt HealthFlex, we're dedicated to providing exceptional home health services to patients and their families. Our team is passionate about making a meaningful impact in the communities we serve.Job SummaryThe Home Health Intake Coordinator plays a critical role in ensuring a seamless transition into home-based care. This position requires...

  • Intake and Referral Coordinator

    2 weeks ago

    Oakland, California, United States Hively Full time

    About HivelyHively is a dynamic and inclusive organization dedicated to supporting the well-being of children and families in Alameda County. Our mission is to provide high-quality services that foster a sense of community and promote long-term success.Job SummaryWe are seeking a highly organized and detail-oriented Intake and Referral Specialist to join our...

  • Intake and Referral Coordinator

    6 days ago

    Oakland, California, United States Hively Full time

    About the RoleWe are seeking a highly organized and detail-oriented Intake and Referral Specialist to join our team at Hively. As a key member of our CalWORKs team, you will be responsible for managing the flow of client requests, parent resources, and child care referrals.Key ResponsibilitiesDetermine eligibility needs, maintain, collect documentation, and...