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Customer Support Representative

3 months ago

Boston, United States Drizly Full time

**Customer Support Representative (Remote)**

Boston, MA / Drizly Customer Experience / Full-time **Who we are**

**Who you are**

**What the role is**

This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required. **In this role you will:**

+ Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries

+ Quickly address, solve, and track all customer support requests using Zendesk

+ Solve problems and address unsatisfactory experiences

+ Change course as priorities shift in real time with new inbound issues arriving

+ $20/hour (overtime eligible); 12 Company Holidays (holiday pay if scheduled)

+ One-on-one professional coaching with an external expert

+ Health, Dental and Vision Insurance

+ Flexible vacation policy

+ 401(K) Plan and employer match

+ Added perks