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Client Service Representative
1 month ago
Client Service Representative Job Functions, Duties, Responsibilities and Position Qualifications: As a Client Service Representative, you will be in a post-sales support role, providing patient results and client resolutions. Responsibilities: Communicate information to the client on laboratory testing, turn-around times, patient results, pathology results, specimen collection and submission requirements Research, troubleshoot and resolve laboratory service issues to ensure client satisfaction Document and maintain incident reports Interact with clients, couriers, laboratory personnel, sales team on the phone and in person in a positive manner and assist in resolution of client concerns Contact client for missing demographic or insurance information Act as a dispatch service for specimen pickups and distribution of supplies Maintain strictest confidentiality Location: Las Vegas, Nevada Hours: 7:30 am - 4:30 pm Days: Monday - Friday Full Time/Benefit Eligible Company: Sonic: Anatomic Pathology Requirements: High School Diploma or equivalent Minimum of 1 year experience as a client/customer/patient service representative Ability to establish and maintain positive relationships with employees, physicians, and clients We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging – we’re a community Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Laboratory Medicine Consultants LTD Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Us About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US-based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com. #J-18808-Ljbffr