Customer Care Representative
5 months ago
Job Details
Job Responsibilities:
* Delight customers by providing an excellent customer experience consistent with our world-class product.
* Answer telephone calls and assist with showroom traffic.
* Partner with assigned sales representatives and serve as the internal point of contact for customers.
* Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
* Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
* Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
* Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
* Provide customer correspondence as needed.
Experience and Education:
* Associates Degree preferred; High School diploma required
* Strong phone, email and in-person communication skills
* Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
* Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
* Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
* Analytical abilities and strong attention to detail
* Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
* Knowledge of Microsoft Office
Benefits:
* Flexible work schedule
* Health insurance
* Dental insurance
* Vision insurance
* Disability insurance
* Retirement plan with company match
* Paid vacation and holidays
* Family-owned company with a fun and friendly work environment
This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
-
Customer Service Representative
4 weeks ago
Des Moines, United States Decker Truck Line Full timeDecker Truck Line, Inc. is HIRING NOW and looking for experienced individuals to join our team! Decker is a family-owned company and all about working as a team. We accomplish our goals by treating others with respect, compassion and integrity. We aim to attract, develop, and retain the best people by creating a stimulating, fun, and open work culture that...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States David's Bridal, LLC. Full timeCustomer Service RepresentativeAt David's Bridal, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that they have a positive and memorable experience in our stores. Your primary goal will be to...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States State Farm Insurance Full timeCustomer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. Your goal will be to...
-
Customer Service Representative
5 months ago
Des Moines, United States xpo Full timeWhat you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation...
-
Customer Service Representative
2 weeks ago
Des Moines, United States CRG Full timeCustomer Service Representative Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. They are seeking a Customer Service Representative...
-
Customer Experience Representative
1 month ago
Des Moines, Iowa, United States Enterprise Holdings Full timeCustomer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers have a positive and memorable experience with our brands, National Car Rental and Alamo Rent A Car.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Bankers Trust Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Bankers Trust. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions efficiently, and identifying opportunities to cross-sell bank products.Key Responsibilities:Provide superior customer...
-
Customer Service Representative
2 weeks ago
Des Moines, United States CRG Full timeCustomer Service RepresentativeOur transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. They are seeking a Customer Service Representative to...
-
Customer Service Representative
1 month ago
Des Moines, Iowa, United States Kemin Full timeCustomer Service RepresentativeAt Kemin, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in ensuring our customers receive timely and accurate support.Key Responsibilities:Handle customer inquiries and resolve issues in a professional and courteous manner.Process customer...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Allstate Ketelsen Davis Agency Inc Full timeJob DescriptionAt Allstate/Ketelsen Davis Agency Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for exceeding customer service standards to current clients while also assisting prospects as they call in. This is a full-time position that requires a strong...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Marshalls Full timeAt Marshalls, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer experiences. This includes:Key Responsibilities:Role model established customer service practices with internal and external customersSupport and embody a positive store culture...
-
Customer Service Representative
4 months ago
Des Moines, United States U-Haul Full timeLocation: 6310 Douglas Ave, Des Moines, Iowa 50322 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Veridian CU Full timeJob SummaryVeridian CU is seeking a highly skilled Customer Service Representative to join our team. As a Teller Service Representative, you will be responsible for providing exceptional member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.Key Responsibilities Conduct...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States XPO Logistics Full timeXPO Logistics Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics.Key Responsibilities:Provide exceptional customer service via telephone and emailHandle customer complaints in a professional and calm mannerDiagnose and resolve problems or issuesMonitor delivery routes and scan haul away podsProcess...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Orkin Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Field incoming requests and schedule service visits to ensure timely and efficient...
-
Customer Service Representative
4 months ago
Des Moines, United States Kemin Full timeOverview: At Kemin, we are passionate in our effort to create a world class customer experience. We are currently hiring for a Customer Service Representative to join our Pet Food and Rendering team! The Customer Service Representative will assist customers and support our sales team. They will work independently to ensure customers are happy with our...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States S&S Employment Partners Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at S&S Employment Partners. As a key member of our client support team, you will be responsible for resolving client issues in a timely and professional manner.Key Responsibilities:Respond to client inquiries and resolve issues in a prompt and courteous mannerUtilize...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States State Farm Insurance Full timeJob Summary: We are seeking a highly skilled Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims,...
-
Customer Service Representative
1 month ago
Des Moines, Iowa, United States Five Star Call Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.Key...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Farm Bureau Financial Services Full timeAbout the Role:Farm Bureau Financial Services is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional first call resolution service to our agents and customers from our inbound contact center.Key Responsibilities:Provide...