Customer Care Representative

4 months ago


Des Moines, United States Renewal By Andersen Full time

Job Details

Job Responsibilities:
* Delight customers by providing an excellent customer experience consistent with our world-class product.
* Answer telephone calls and assist with showroom traffic.
* Partner with assigned sales representatives and serve as the internal point of contact for customers.
* Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
* Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
* Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
* Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
* Provide customer correspondence as needed.

Experience and Education:

* Associates Degree preferred; High School diploma required
* Strong phone, email and in-person communication skills
* Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
* Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
* Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
* Analytical abilities and strong attention to detail
* Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
* Knowledge of Microsoft Office

Benefits:

* Flexible work schedule
* Health insurance
* Dental insurance
* Vision insurance
* Disability insurance
* Retirement plan with company match
* Paid vacation and holidays
* Family-owned company with a fun and friendly work environment

This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.

  • Des Moines, Iowa, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider becoming a U-Haul Customer Care Representative.Job Summary:We are seeking a highly motivated and customer-focused individual to join our...


  • Des Moines, United States Essential Personnel Inc Full time

    Do you enjoy working directly with people and are looking for a full time position? Essential Personnel has an immediate opening for a Customer Service Representative position at a company in Des Moines. First shift position 630 am to 3 pm. Requireme Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Des Moines, Iowa, United States XPO Logistics Full time

    XPO Logistics: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and business partners.Key Responsibilities:Assist customers with inquiries and resolve issues in a...


  • Des Moines, United States Decker Truck Line Full time

    Decker Truck Line, Inc. is HIRING NOW and looking for experienced individuals to join our team! Decker is a family-owned company and all about working as a team. We accomplish our goals by treating others with respect, compassion and integrity. We aim to attract, develop, and retain the best people by creating a stimulating, fun, and open work culture that...


  • Des Moines, Iowa, United States U-Haul Full time

    Job Summary:Are you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider joining U-Haul as a U-Box Customer Care Representative. As a CCR, you will be responsible for delivering and picking up U-Box containers, ensuring that customers receive friendly and...


  • Des Moines, Iowa, United States David's Bridal, LLC. Full time

    Customer Service RepresentativeAt David's Bridal, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that they have a positive and memorable experience in our stores. Your primary goal will be to...


  • Des Moines, Iowa, United States Intuit - TurboTax Full time

    Unlock Your Potential as a TurboTax Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues with ease? We're seeking highly motivated and customer-focused individuals to join our team as TurboTax Customer Service Representatives.Key Responsibilities:Provide...


  • Des Moines, Iowa, United States TalentBurst Full time

    Job Title: Customer Service Phone Representative Job Summary: We are seeking a dedicated professional to join our team as a Customer Service Phone Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through phone interactions. Responsibilities: * Communicate and...


  • Des Moines, Iowa, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. Your goal will be to...


  • Des Moines, United States xpo Full time

    What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation...


  • Des Moines, Iowa, United States Sunrise System Inc Full time

    Job Title: Customer Service RepresentativeJob ID: Not SpecifiedContract Duration: 4 monthsJob Location: Des Moines, Iowa 50319Position Type: Hourly contract (w2 only)Job Description:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sunrise System Inc. As a key member of our customer support team, you...


  • Des Moines, Iowa, United States Palmer Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Palmer Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and candidates, ensuring their needs are met and...


  • Des Moines, Iowa, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers have a positive and memorable experience with our brands, National Car Rental and Alamo Rent A Car.Key Responsibilities:Provide exceptional...


  • Des Moines, United States Wells Fargo Full time

    Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team. Provide feedback and present ideas for improving or implementing processes and tools wit Customer Service, Customer Service Representative, Representative, Senior, Retail, Banking


  • Des Moines, Iowa, United States Bankers Trust Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Bankers Trust. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions efficiently, and identifying opportunities to cross-sell bank products.Key Responsibilities:Provide superior customer...


  • Des Moines, United States City of Des Moines, Iowa Full time

    The City of Des Moines is seeking a motivated and professional individual to serve as the Treasury Customer Service Representative. Located within the Finance Department, this position performs public-facing Treasury transactions and provides service Customer Service Representative, Customer Service, Treasury, Representative, Operations, Public Service,...


  • Des Moines, Iowa, United States MasterBrand Cabinets Full time

    Customer Service RepresentativeMasterBrand Cabinets, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key interface to our customers, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities:Process orders and answer customer callsProvide...


  • Des Moines, Iowa, United States Enterprise Holdings Full time

    Job Title: Customer Experience RepresentativeAt Enterprise Holdings, we are committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Experience Representative, you will play a key role in delivering this experience by providing friendly, efficient, and professional service to our...


  • Des Moines, Iowa, United States Kemin Full time

    Customer Service RepresentativeAt Kemin, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in ensuring our customers receive timely and accurate support.Key Responsibilities:Handle customer inquiries and resolve issues in a professional and courteous manner.Process customer...


  • Des Moines, Iowa, United States CorVel Corporation Full time

    Job SummaryThe Customer Service Representative is a key member of our team, responsible for providing exceptional support to clients and providers through various communication channels. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to client and provider...