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Graphic Design Quality Assurance Coordinator

4 months ago

Fayetteville, United States Poseidon Brands LLC Full time

Poseidon Brands (Spotted Dog Company) is a small fast-growing eCommerce manufacturer specializing in printed and laser engraved giftable products. We sell on 6 marketplaces and ship to 7 different countries.We are hiring a Quality Assurance Coordinator to join our '5-star team' in Fayetteville, AR. This team is responsible for ensuring every product that leaves our facility will provide a 5-star experience for our customers. This role has a wide variety of tasks including quality control, light manufacturing, design work, shipping, and much more. If you are very detail oriented and have a passion to delight customers, we want to speak to youEssential Duties and ResponsibilitiesCommunicate with customers to get clarity and provide proofsQuality Check machine files (in photoshop) to ensure accuracyQuality Check final product to ensure 100% high quality manufacturing and accuracy.Regularly meet to discuss all customer service issues and how we can prevent in the futureEscalate to management if there are any issues that may prevent us from sending a 5 star productServe as an escalation point for shipping associatesBackup for line level associates; including: Create machine filesRun lasers and printerPrint shipping labels and pack productRegularly collect data and report to managementSuggest process changes to increase efficiency, reduce costs, or improve product qualitySuggest listing changes to ensure customer expectation always match the final productAssist sales team with a variety of tasks in downtimeRequirementsVery detail oriented. Great computer skills Job duties will change every hour, day & week.Excellent verbal and written skillsPossess outstanding critical-thinking and problem-solving skillsHard-working, reliable, and enthusiasticAbility to work evenings, weekends during peak gifting periodsPhotoshop or other design skills a plusExperience with laser engravers, screen print, embroidery, cnc, 3d printing, etc a plusWhat Poseidon Brands Offers YouPTO and Paid HolidaysHealth, Vision & Dental insurance401kJob Type: Full-timeSalary: $20 to $25 / hour