We have other current jobs related to this field that you can find below
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Management and Program Analyst
1 month ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Management and Program Analyst position, you will serve as a lead analyst providing technical oversight of analytical projects.Typical assignments include:Conducting highly technical, difficult or novel management and program reviews and investigations characterized by complex features and the lack of...
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Supervisory Management and Program Analyst
4 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Claims Office within FEMA. In this Supervisory Management and Program Analyst position, you will fill a leadership role in the Appeals, Audits, and Arbitration Branch of the...
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Supervisory Management and Program Analyst
4 weeks ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Claims Office within FEMA.In this Supervisory Management and Program Analyst position, you will fill a leadership role in the Appeals, Audits, and Arbitration Branch of the Hermit's...
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Management and Program Analyst
4 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? In this Management and Program Analyst position, you will Typical assignments include: Leading the development and execution of the stakeholder engagement strategy, goals, objectives, relationships, and outreach activities for the Mitigation Framework Leadership Group (MitFLG) and its Task Forces to support...
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Supervisory Management and Program Analyst
16 hours ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA. In this Supervisory Management and Program Analyst position, you will oversee the team responsible for securing, analyzing, and...
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Management and Program Analyst
4 weeks ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this Management and Program Analyst position, you willTypical assignments include:Leading the development and execution of the stakeholder engagement strategy, goals, objectives, relationships, and outreach activities for the Mitigation Framework Leadership Group (MitFLG) and its Task Forces to support successful...
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Program Management Analyst
4 days ago
Washington, United States Offices, Boards and Divisions Full timeOverview The National Security Division (NSD) plays a pivotal role in coordinating the Department's initiatives aimed at countering terrorism and safeguarding national security. NSD oversees the enforcement of federal criminal laws pertaining to counterterrorism and counterespionage, except those assigned to other divisions. Eligibility Career transition...
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Supervisory Management and Program Analyst
1 month ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this position, you will serve as a second level supervisor over a staff of program analysts, who serve as analysts and advisors to management on the evaluation of agency programs and resulting effectiveness issues.Typical assignments include:Providing advice and recommendations regarding program planning and...
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Management and Program Analyst
1 week ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? In this position, you will serve as a Management and Program Analyst in the Non-Disaster Implementation Branch within the Hazard Mitigation Assistance Division. You'll be joining a team that invests in helping American communitiesbecome more resilient and mitigate against future disasters. Typical assignments...
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Supervisory Management and Program Analyst
2 months ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA. In this Supervisory Management and Program Analyst position, you will lead the development and implementation of policies and doctrine to...
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Management and Program Analyst
1 month ago
Washington, Washington, D.C., United States Federal Aviation Administration Full timeThe Management and Program Analyst applies experience and detailed knowledge of analytical methods and techniques to collect and analyze data and information related to human resources management, position management, classification, recruitment and staffing, workforce planning, performance management, awards, and time and attendance. The Analyst performs a...
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Supervisory Management and Program Analyst
2 months ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA.In this Supervisory Management and Program Analyst position, you will lead the development and implementation of policies and doctrine to support the...
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Management & Program Analyst
2 months ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this role as a Management & Program Analyst, you will be supporting the Internal Controls Branch.Typical assignments include:Providing leadership with program evaluation results for program effectiveness Preparing and securing program review authorities' approval for program plans, scheduled and resource...
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Program Analyst
3 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA. In this Program Analyst position, you will serve as the Alternate System owner for the Claim's Office System of Record. You will be the primary...
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Program Analyst
4 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? In this position, you will serve as an analyst and advisor to management on the evaluation of agency programs and resulting effectiveness issues. Typical assignments include: Formulating, maintaining, and executing the Recovery Front Office budget and spend plans. Coordinating and developing the Recovery...
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Management and Program Analyst
1 month ago
Washington, United States Department Of Energy - Agency Wide Full timeThe duties are described at the full performance level GS-14. As a Management and Program Analyst, you will be: Serve as an analyst and/or advisor to senior program officials with responsibility for analyzing and evaluating a major mission-critical program and its operations or a DOE-wide functional program office with impact across field...
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Management and Program Analyst
1 month ago
Washington, Washington, D.C., United States Office Of The Secretary Full timeAs a Management and Program Analyst, you will perform the following duties:Finalizes acquisition strategies for current and future fiscal years, leads efforts, and coordinates with other OCIO acquisition personnel. Monitors Capital Planning and Investment Control (CPIC) compliance. Collaborates with the budget office on the updating of the Master Contracts...
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Management and Program Analyst
1 month ago
Washington, Washington, D.C., United States Department Of Energy - Agency Wide Full timeThe duties are described at the full performance level GS-14.As a Management and Program Analyst, you will be:Serve as an analyst and/or advisor to senior program officials with responsibility for analyzing and evaluating a major mission-critical program and its operations or a DOE-wide functional program office with impact across field components. Provide...
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Supervisor Management
1 month ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? In this Supervisor Management & Program Analyst position, you will serve as a senior-level analyst and advisor to management on the assigned Cadre of On-Call Response and Recovery employees (IM-CORE) incident management workforce. Typical assignments include: Creating timelines for the completion of work,...
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Program Analyst
3 weeks ago
Washington, Washington, D.C., United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA.In this Program Analyst position, you will serve as the Alternate System owner for the Claim's Office System of Record. You will be the primary system...
Lead Management and Program Analyst
2 months ago
This position is located in the U.S Department of Agriculture (USDA), Departmental Administration, in the Office of Customer Experience. The Office of Customer Experience (OCX) is in place to empower, enable, and jointly engage USDA customers and employees in human-centered design solutioning and innovation to deliver consistently exceptional service to our customers. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
To receive consideration for this position, applicants must:
Meet the Selective Placement Factor:
This position includes a Selective Placement Factor (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment. Applicants who do not meet them are ineligible for further consideration.
To receive consideration for this position, applicants must be COR certified.
AND
must meet
Time in grade:
Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
AND must possess the required Specialized Experience:
GS-14:
One year of specialized experience, equivalent to the GS-13 level in the Federal service or equivalent responsibility in the private sector/pay systems that has equipped the candidate with the particular competencies to successfully perform as a Lead Management and Program Analyst (AskUSDA Contact Center Program Lead). For this position the specialized experience is experience using case management tools, navigating IVR structures and providing oversight of an omni-channel customer contact center; proficient in data analytics using Medallia, Salesforce, and other IT systems; managing Citrix CRM, Cisco Finesse and other telephony; strategizing, developing and implementing process improvement to improve call center metrics and optimize call center operations for peak efficiency; working with contact center contractors, managing work products, and providing guidance in relations to USDA agency and management needs.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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