Current jobs related to Desk Side support - Wilmington - eTeam

  • Desk Side Project Technician

    2 months ago

    Wilmington, United States Nemours Full time

    Nemours Children's Health System Research team is seeking a Desk Side Project Technician. The Desk Side Project Technician's role is to provide daily on-premises operational support and maintenance for the Research Departments equipment, including end-user devices, peripherals, and other related desktop technologies that require hands-on support....

  • Senior Help Desk/IT Support Technician

    2 months ago

    Wilmington, United States Kovalus Separation Solutions LLC Full time

    Job DescriptionJob DescriptionSenior Help Desk/ IT Support TechnicianLocationWilmington, MAOnsite, Hybrid or Fully RemoteOnsiteStatusFull-TimeReports ToIT DirectorFLSA StatusExempt/SalaryManagement PositionNoCompensation Min Compensation Max Position OverviewReporting to the IT Director the Senior Help Desk/ IT Technician will: ResponsibilitiesTypical...

  • Help Desk Support Specialist

    6 days ago

    Wilmington, North Carolina, United States Beacon Hill Full time

    Job Title: Help Desk TechnicianBeacon Hill Technologies is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support to our clients, resolving issues and ensuring seamless service delivery.Key Responsibilities:Provide high-quality technical support to clients via phone, email, and chat.Resolve...

  • Help Desk Support Specialist

    1 week ago

    Wilmington, North Carolina, United States Beacon Hill Full time

    Job Title: Help Desk TechnicianBeacon Hill Technologies is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support to our clients, resolving issues and ensuring seamless service delivery.Key Responsibilities:Provide high-quality technical support to clients via phone, email, and chat.Resolve...

  • IT Help Desk For Night Support

    2 months ago

    Wilmington, United States CRG Full time

    IT Help Desk For Night Support Approximately one-year renewable contract option to hire. Working Remotely. Night shift hours - Sun-Thursday 2 shifts 9pm EST to 5 am EST or 5 am EST to 1pm EST IT Help Desk Night Support Specialist with experience providing IT help desk/phone support in large corporate environment. Requirements: Provide routine IT phone...

  • Help Desk Support Specialist

    2 weeks ago

    Wilmington, Delaware, United States R+L Carriers Full time

    About the RoleWe are seeking a skilled Help Desk Analyst to join our team at R+L Carriers. As a Help Desk Analyst, you will provide end-user first-level phone support for hardware and software issues, including Windows applications and various 3rd party and/or custom developed applications.Key ResponsibilitiesProvide technical support to internal end-users...

  • Senior IT Support Specialist

    6 days ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job Title: Senior Help Desk/IT Support TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Help Desk/IT Support Technician to join our team at Kovalus Separation Solutions LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of...

  • Lead IT Support Specialist

    1 month ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition Title: Senior Help Desk/IT Support TechnicianLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting Structure: Reports to IT DirectorFLSA Classification: Exempt/SalaryManagement Role: NoPosition SummaryThe Senior Help Desk/IT Support Technician is a critical role within our organization, responsible for...

  • Front Desk Ambassador

    2 weeks ago

    Wilmington, Delaware, United States PM Hotel Group Full time

    {"title": "Hotel Guest Experience Specialist", "content": "What You\u0027ll Do:You will be at the center of the hotel\u0027s universe - the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the...

  • Lead IT Support Specialist

    1 month ago

    Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition Title: Lead IT Support SpecialistLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting To: IT DirectorFLSA Status: Exempt/SalaryManagement Role: NoCompensation: Competitive based on experiencePosition SummaryThe Lead IT Support Specialist will be responsible for delivering exceptional technical assistance...

  • Help Desk Support Specialist

    2 days ago

    Wilmington, North Carolina, United States TEKsystems Full time

    About the Role:This is a traditional tier 1 helpdesk opening with a team of 3 supporting approximately 200 end users. The ideal candidate will have experience supporting common IT issues such as password resets, network connectivity, and Active Directory access management. They will also need to have experience with remote troubleshooting and ticketing...

  • Help Desk Support Specialist

    4 weeks ago

    Wilmington, United States Compunnel Inc. Full time

    Title: Help Desk Support SpecialistPay:30-35 USD/HR on W2Location: Wilmington, NCDuration: 3 Months(extensions likely)Scope of Position:• The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.• Assist in the management of Corning’s...

  • Technical Support Specialist

    1 month ago

    Wilmington, Delaware, United States A3 Staffing Solutions Full time

    Job OverviewPosition: Technical Support SpecialistSchedule: Part-time, 2 days per weekExperience Required: VOIP proficiencyThis role may expand based on client requirements, but currently, it is limited to 2 days per week. Please ensure this schedule aligns with your availability.Key Responsibilities:Provide support for Windows operating systems and...

  • Administrative Support Specialist

    1 month ago

    Wilmington, North Carolina, United States US LBM Holdings LLC Full time

    Company OverviewProfessional Builders Supply, a division of US LBM Holdings, LLC, is a leading provider of residential and commercial building materials, operating in the Carolinas. We specialize in the sale, installation, and distribution of various construction supplies, including lumber, siding, doors, and windows. Our commitment to quality extends to our...

  • Front Desk Supervisor

    2 weeks ago

    Wilmington, North Carolina, United States Tharaldson Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the hotel and providing exceptional customer service to our guests.Key ResponsibilitiesCoordinate front office activities and...

  • Front Desk Supervisor

    1 week ago

    Wilmington, North Carolina, United States Tharaldson Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the hotel and providing exceptional customer service to our guests.Key ResponsibilitiesCoordinate front office activities and...

  • Front Desk Agent | HOTEL DU PONT

    4 months ago

    Wilmington, United States 100 Ocean Full time

    ** Front Desk Agent | HOTEL DU PONT** **Job Category****:** Front Desk **Requisition Number****:** GUEST009027 Showing 1 location **Job Details** **Description** **What Youll Do:** You will be at the center of the hotel's universe-the front office. Then this could be the job for you. In addition to generally spreading joy, youll be making sure all guests...

  • Front Desk Associate

    2 weeks ago

    Wilmington, North Carolina, United States AAM LLC Full time

    Front Desk Monitor Job DescriptionDel Webb at Riverlights in Wilmington, NC is a developing 55+ active adult community that will consist of 547 single-family homes upon completion. The community includes a 15,000 square foot amenity center with a multi-purpose room, resort-style pool, event lawn, state-of-the-art fitness center, tennis, bocce and pickleball...

  • Front Desk Representative

    3 weeks ago

    Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Arundel Mills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Front Desk Representative

    2 weeks ago

    Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Arundel Mills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration: Register guests in a friendly and...

Desk Side support

4 months ago

Wilmington, United States eTeam Full time
BAND 2 JOB DESCRIPTION
Job Description
  1. The Band 2 Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years experience in Windows Desktop support.

Position Responsibilities and Functions
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  1. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  2. Should have basic knowledge of Mac operating system, to support Apple pc users.
  3. Install, upgrade, support and troubleshoot for printers, computer hardware.
  4. Performs general preventative maintenance tasks on computers, laptops, printers.
  5. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  6. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  7. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  8. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills
  • Bachelors Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (ClientP) or better.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLAs.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.