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Apartment Property Manager with HUD Experience
4 months ago
Job Description
Job Description
GENERAL MANAGER
Summary
Accountable to maintain and enhance the value of company portfolio and maximize the returns on behalf of the investment strategy, the residents, and the properties. Oversight of all operational aspects of student housing, including management reporting to leasing and marketing outreach. Ensures the financial performance of the properties within the portfolios while providing exceptional service to residents and creating a professional and desirable environment. Constantly strive for improvements and proactive approach to market trends.
Quarterly Metrix are included for this position for monitoring and managing expectations to maximize the performance and general upkeep of our assets and ensure profitability.
Essential Duties and Responsibilities include the following but are not limited to:
Oversee day-to-day operations and upkeep of assigned properties.
Assist in the preparation of the annual operating budget and guide onsite staff to translate budget goals into appropriate action.
Adhere to accurate weekly and monthly reporting schedules on behalf of property activities, including Accounting Month End, accounts receivables and payables.
Prepare financial documentation regarding reclassing, accruals, and variance reporting. Maintain records on all deposits for reporting purposes.
Recommend and implement cost effective programs and alliances contributing to property profitability.
Responsible for maintaining budgeted expectations, including revenue and controllable expectations.
Direct day to day activities for loss prevention, risk management, safety/security, maintenance, marketing and physical outside and inside appearance factors.
Track and report lease obligations and delinquent accounts.
Review, analyze and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the Asset Manager to develop and implement market plans driving occupancy and revenue growth.
Engage and oversee outside vendor services to maintain the smooth operations of property, including scheduling, pricing structure and insurance requirements.
Develop a network of emergency services for immediate response.
Partner with construction and maintenance team for make ready coordination and unit punch lists. Manage process for property inspections and adhere to a well-maintained portfolio appearance,
Oversee Maintenance Supervisor and establish standards to continually evaluate service needs and support. Develop necessary timeline for capital replacement items such as HVAC, roofs, exterior surfaces, etc.
Ensure the property maintenance member complied with company standards with respect to responding and completing resident service requests.
Maintain and encourage a friendly and welcoming environment for residents and property representatives.
Strive for full capacity lease up and assist in designing appropriate marketing campaigns for continued stream of prospects.
Responsible for all resident communications to be distributed and are in compliance with SOP’s and local ordinances.
Manage resident relationships and coordinate requests for repairs or maintenance, lease issues or other resident concerns.
Ensure all leads are responded to leads in a timely manner via media technology, phone or walk-ins, track for reporting and follow through.
Responsible for approving and maintaining documentation for leases, renewals and terminations, resident files and corporate files required for all levels of compliance.
Oversee process of all move-ins and move-outs for each assigned community.
Establish outreach programs to enhance property visibility with businesses and organizations for potential residents.
Other duties, as assigned.
Competencies
· Ability to formulate and implement strategies that will add value to portfolio.
Execute on opportunities to optimize community, financial, and team performance.
Demonstrated cross-functional collaboration and results oriented.
Proven track record working in a “contributor culture” with internal and external customers.
Customer-centric orientation with proven track-record of developing and acting on customer insights.
Ability to assist in the preparation of operating budgets and marketing programs.
Strong verbal/written communication abilities and effective interpersonal skills.
Meticulous attention to detail with strong
organization/project
management skills.
Delivers results and has a strong sense of initiative and identifying best practices.
Intuitive problem solver and able to work independently.
Team-oriented individual with ability to prioritize tasks who is comfortable working in a fast-paced, entrepreneurial environment.
A hands-on manager dedicated to consistently meet and exceed goals.
Qualifications
· 5+ years' experience managing one or more multifamily properties.
Ability to exceed customer service expectations, drive revenue, and manage budgets.
Proficient in MS Office, specifically Excel and relevant databases and property management software.
Knowledge of Fair Housing Laws, real estate laws and property management principles.
Bachelor's Degree or equivalent experience.
Reliable, dependable and ability to work weekends or varied hours as needed.
Must have reliable transportation, a valid driver’s license, maintain a clean driving record and evidence of auto insurance in addition to remaining insurable under company’s liability insurance policy.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EQUAL OPPORTUNITY EMPLOYER
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