Patient Experience Specialist
2 weeks ago
Job Description
Job Description Description:
About Us:
At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialist, you will play a key role in creating a welcoming and supportive environment for our patients. Our mission is to deliver the highest standard of care and comfort to those we serve.
Job Description :
As a Patient Experience Specialist, you will be responsible for ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service. Your primary focus will be to establish positive relationships with patients, addressing their inquiries, concerns, and needs effectively, and leaving a lasting, positive impression.
Key Responsibilities:
Patient Interaction: Interact with patients through various communication channels, including phone, email, and virtual, and provide them with a friendly, empathetic, and professional experience.
Scheduling and Coordination: Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
Complaint Resolution: Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
Educational Support: Provide patients with information regarding their equipment.
Data Entry: Maintain accurate and up-to-date patient records, including contact information and insurance details.
Compliance: Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
Team Collaboration: Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.
Requirements:
Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
Strong interpersonal and communication skills.
Empathy and patience in dealing with patients and their concerns.
Ability to handle challenging situations with professionalism and tact.
Detail-oriented and organized, problem-solving abilities.
Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.
Medical billing experience is a plus but not required.
If you are passionate about making a positive impact on the patient’s experience and have a strong customer service background, we invite you to join our team at Quest Health Solutions. Apply today to be part of a company that values the well-being and comfort of our patients.
Quest Health Solutions is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.
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