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Patient Experience Specialist

2 months ago

Coral Springs, United States Quest Health Solutions LLC Full time
Job DescriptionJob DescriptionDescription:

About Us:

At Quest Health Solutions, we are dedicated to providing exceptional customer service and ensuring a positive patient experience. As a customer service/patient experience specialist, you will play a key role in creating a welcoming and supportive environment for our patients. Our mission is to deliver the highest standard of care and comfort to those we serve.


Job Description:

As a Patient Experience Specialist, you will be responsible for ensuring that every patient interaction is characterized by empathy, responsiveness, and a commitment to delivering outstanding service. Your primary focus will be to establish positive relationships with patients, addressing their inquiries, concerns, and needs effectively, and leaving a lasting, positive impression.


Key Responsibilities:

  • Patient Interaction: Interact with patients through various communication channels, including phone, email, and virtual, and provide them with a friendly, empathetic, and professional experience.
  • Scheduling and Coordination: Manage patient appointments, coordinate scheduling, and ensure seamless communication between patients and our healthcare team.
  • Complaint Resolution: Act as a point of contact for patients with concerns or complaints, addressing their issues promptly, and working to find satisfactory solutions.
  • Educational Support: Provide patients with information regarding their equipment.
  • Data Entry: Maintain accurate and up-to-date patient records, including contact information and insurance details.
  • Compliance: Ensure compliance with all privacy and healthcare regulations, such as HIPAA.
  • Team Collaboration: Collaborate with healthcare providers and administrative staff to guarantee a smooth patient journey.
Requirements:


  • Previous customer service experience, particularly in durable medical equipment or medical setting, is preferred.
  • Strong interpersonal and communication skills.
  • Empathy and patience in dealing with patients and their concerns.
  • Ability to handle challenging situations with professionalism and tact.
  • Detail-oriented and organized, problem-solving abilities.
  • Knowledge of medical terminology, basic understanding of healthcare processes and insurance is a plus.
  • Proficiency in using customer relationship management (CRM) software and electronic health records (EHR) systems is beneficial.
  • Medical billing experience is a plus but not required.

If you are passionate about making a positive impact on the patient’s experience and have a strong customer service background, we invite you to join our team at Quest Health Solutions. Apply today to be part of a company that values the well-being and comfort of our patients.


Quest Health Solutions is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.

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