Application Specialist

2 weeks ago


Excelsior Springs, United States Excelsior Springs Hospital Full time
Description

  • Tests, troubleshoots, corrects, and uses diagnostic tools and utilities to resolve application problems.
  • Escalates issues to vendors and works with vendors for solutions.
  • Answers queries and resolves issues with applications and escalates or closes tickets as necessary.
  • Provide support for software and hardware.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Works with third-party vendors in planning, installation, and documentation of various applications.
  • Validate and test fixes to ensure end user problem has been adequately resolved.
  • Able to integrate data, information, and knowledge to support end users in decision making throughout the healthcare organization.
  • Possesses knowledge of the use of information structures, information processes and information technology.
  • Works with staff to optimize the use of the EHR as a communication tool.
  • Assist with any special projects as needed.
  • Communicates appropriately and clearly to physicians, staff, executives, and administrative team.
  • Demonstrates the ability to be flexible, organized and function well in stressful situations.
  • Maintains a good working relationship both within the department and with other departments.
Requirements
  • 10+ years of experience in Healthcare Application Technology, or a combination of education and experience commensurate with the requirements of this position
  • Must maintain a high degree of confidentiality.
  • Ability to always provide end users with outstanding customer care and service.
  • Strong organization and communication skills.
  • 10+ years of experience with medical software.
  • Ability to troubleshoot and perform routine maintenance on hardware and software.
  • Ability and desire to work as a member of a team.


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