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Client Services Representative II- Small Business- 2nd Shift

2 months ago

Rio Rancho, United States Bank of America Full time

Client Services Representative II- Small Business- 2nd Shift page is loaded Client Services Representative II- Small Business- 2nd Shift Apply locations Rio Rancho time type Full time posted on Posted Yesterday job requisition id 24024693 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients -begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Has 1+ years of customer/client service experience, including experience handling difficult client situations Desired Qualifications: 1+ years of experience in the banking/financial industry 1+ years of experience working in a client service capacity Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Training/Start Date: Monday September 16, 2024 Shift: 2nd shift (United States of America) Hours Per Week: 40 Similar Jobs (6) Client Services Representative II- Small Business- Bilingual Spanish- 2nd Shift locations Rio Rancho time type Full time posted on Posted 19 Days Ago Client Services Representative II- Small Business- 2nd Shift locations Rio Rancho time type Full time posted on Posted Yesterday Client Services Representative II- Small Business- Bilingual Spanish- 1st Shift locations Rio Rancho time type Full time posted on Posted Yesterday Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same: 1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2.Think about why you can do the job and make a list of your skills that are relative to the job. 3.Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4.Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume •Do be brief. Resumes should be 1-2 pages in length. •Do be upbeat and active in your wording. •Do emphasize what you have done clearly and concretely. •Do be neat and well organized. •Do have others proofread and critique your resume. Spell check. Make it error free. •Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. •Don't be dishonest, always tell the truth about yourself in the most flattering light. •Don't include salary history or requirements. •Don't include references. •Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) •Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. #J-18808-Ljbffr