Help Desk Technician

2 weeks ago


Concord, United States Insight Global Full time

Tier II Help Desk Technician

6 months Contract to Hire

Concord, CA

5 days a week on-site in

Pay Rate 23-25/hr

Must-haves

2+ years of experience within help desk or desktop support

Tier I troubleshooting experience

6 months+ experience with ticketing system

Experience with Microsoft Office Suite

Highly motivated

Positive attitude

Plusses

ServiceNow ticketing system experience

Day-to-Day

An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law


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