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Senior Help Desk Specialist

4 months ago

Concord, United States IronArch Technology Full time
Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 7 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing

What You'll Do

IronArch is seeking a Senior Help Desk Specialist to join our team in Concord, MA (Secret Security Clearance Required) The Systems Administrator will perform technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Responsibilities will include:

  • Primary POC for local server, network and telecom repair of District infrastructure components.
  • Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
  • Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.
  • Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
  • Assist in storage and data management, specifically file and folder permissions.
  • Apply DISA STIGs and resolve security vulnerabilities.
  • Support operational transition of enterprise solutions into production.
  • Work Remedy incidents and requests and provide initial triage of complex tickets.
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
Requirements
  • BA/BS Degree (4 additional years of experience can be substituted for degree)
  • 2 years of IT-related experience
  • Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
  • Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment
  • Travel may be required
  • Experience using Remedy or a similar ticketing system
  • Demonstrated professional experience with Windows Server 2012; Windows Server 2016
  • Demonstrated experience with VMware
  • Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services
  • Comprehension of NTFS file share permissions
  • Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
  • Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
  • Strong analytical and follow-through skills
  • Strong verbal and written communications skills
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
  • Ability to work well independently on defined tasks
  • Demonstrated aptitude for learning and rapidly mastering new applications and technology
  • Secret clearance required prior to start
Preferred qualifications
  • Knowledge of PowerShell scripting is a plus
  • Cisco Telephony / Router Solutions
  • Prior USACE/ACE-IT experience
  • Experience supporting Office 365
  • Experience working in a DOD environment
Why IronArch Technology?
  • Awarded Best Place to Work 7 times
  • Competitive compensation and market-leading bonus opportunities
  • Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
  • Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
  • 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
  • 20 days of PTO accumulated per calendar year
  • 11 paid holidays
  • Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
  • Sabbatical programs
  • Company-paid short- and long-term disability
  • Company-paid life insurance
  • Voluntary life, accidental and indemnity income replacement benefits
  • Professional development reimbursement
  • Health club reimbursement
  • Matching donation program and annual philanthropic activities
  • Pet insurance
  • And more


Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 7 years

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.