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Information Technology Help Desk Support

4 months ago

Concord, United States Cobham Satcom Full time

Our R&D Systems department at our Cobham Satcom R&D/Production site in Concord, California is looking for an Information Technology Help Desk/Support with strong system development skills to play an integral role.


The successful candidate will have a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve many IT-related issues. In addition to be the IT-site lead on the ground in Concord, you will be working closely with our core IT team, located in Denmark as well as our local partner in Concord.



Responsibilities:

1) First Line Support Management:

  • Ensuring positive customer experience and efficient help-desk ticketing management by guiding the 1st line support.
  • Assist with user account management, password resets, and access permissions as well as local sourcing of hardware and software.
  • Support local infrastructure like local network, WIFI’s, backup etc.

2) Local Second Line Support:

  • Capable of handling some local 2nd line technical issues and involve the DK team when needed. In addition, you will be working with our local IT partner in Concord on more advanced setups and compliance related cases.
  • Conduct in-depth troubleshooting to identify and resolve complex problems related to both Windows and Linux environments.
  • Work with our Operations and Development teams to ensure our IT infrastructure supports our business needs.
  • Collaborate with the Danish IT team and external vendors to resolve issues and implement solutions.
  • Document and maintain detailed records of issue resolution steps and procedures.


3) Windows and Linux Environment Management:

  • Configure, install, and maintain Windows and Linux operating systems.
  • Monitor system performance, troubleshoot errors, and optimize system resources.
  • Implement security measures to safeguard systems and data, including ensuring timely escalation of cyber security issues and drive local awareness.
  • Create and update documentation for troubleshooting procedures, system configurations, and user guides.


4) Collaboration, Communication and Compliance:

  • Collaborate with cross-functional teams to implement IT projects and upgrades.
  • Ensure compliance with corporate IT policies and procedures.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Participate in regular team meetings and contribute to knowledge-sharing initiatives.



Requirements:

  • 3-7 years of experience working within IT and/or Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proficiency in troubleshooting issues on both Windows and Linux operating systems.
  • Strong knowledge of networking concepts, hardware, and software configurations.
  • Strong understanding of IT security and how corporate security policies are implemented locally.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team in a structured manner.
  • Knowledge of NIST800-171 and ISO27001 will be preferential.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Linux Professional Institute Certification) are a plus.

If you are a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer service, we invite you to apply for this exciting opportunity in our IT department.

This is a full-time position, and the role is based at the Cobham Satcom site in Concord, California. Per the requirements of 8 U.S.C 1234, any individual selected for this role must be a citizen of the United States of America.


Application

Cobham Satcom is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham Satcom to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.


If you have questions regarding the role, please contact Lead Recruiter, Shafiq Shahrani at Shafiq.shahrani@cobhamsatcom.com. We encourage candidates to apply at the first given chance as we will process applications and call in for interviews continuously.


Please be advised that successful candidates are to present their criminal record and go through the security clearance before commencing employment with Cobham Satcom.


Your future workplace

We are a global telecommunication company developing technology that keeps people safe and connected on land and at sea when it matters the most. We are a growing, global tech company with a vision of being the leader in remote connectivity. Our solutions bring the internet on the move no matter where, and our solutions are trusted and used where communication is critical or terrestrial infrastructure is inadequate, such as refugee camps, disaster areas, or far out at sea.


It inspires our approx. 500 employees worldwide as we work to solve tasks with a strong sense of team spirit and are part of a diverse and multidisciplinary environment in our organization.


It will be an exciting and rewarding journey, so if you are up for a challenge, we hope to hear from you.


Learn more about Cobham Satcom at: