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Customer Service Representative II

3 months ago

Tempe, United States Overhead Door Full time
Responsibilities

  • Manage medium to large accounts (80K a year and up)
  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for customers.
Qualifications
  • 3-5 years Customer Service experience, door industry preferred
  • High School diploma or GED required.
  • Highly proficient with Microsoft office suite required.
  • Action Oriented
  • Communicates Effectively
  • Manages Ambiguity
  • Resourcefulness
  • Plans and Aligns
  • Optimizes Work Processes
Core Competencies
  • Customer Focus
  • Drive Results
  • Collaborates
  • Instills Trust