Customer Service Rep

2 days ago

Charlotte, United States Jenkins Electric Full time

Job Type

Full-time

Description

Jenkins is looking for an experienced Customer Service Rep who has experience in Industrial Parts and Equipment Sales, Manufacturing Sales or Engineering Services Sales, to join our Team. The position carries the responsibility of being the face of our 115-year-old company - something we take pride in.

If you're a customer focused, self-motivated, technically proficient, relationship builder that is looking to join a team of like-minded people, you're in the right place.

  • Key point of contact for vendors/customers, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner. Handle customer concerns/issues as needed.
  • Quote pricing & machining charges of existing products or custom parts
  • Quoting and Sales of new motors and relatable motor parts
  • Possesses thorough knowledge of all products, processes and policies to support and exceed customer requirements.
  • Responds to customer inquiries including those that are more unusual or complex.
  • Effectively utilizes technology and process to drive efficiency.
  • Familiar with the manufacturing process and equipment capabilities for manufactured products and services.
  • Follow-up with customers on quotations to help obtain orders, discuss objections that may prevent the placement of orders, and offer alternate materials if needed.
  • Resolves inquiries on errors relating to invoicing, pricing or incorrect shipments.
  • Team player mindset with the ability to work as a dynamic unit.
  • Possesses thorough knowledge of all products, processes and policies to support and exceed customer requirements.
Requirements

Experience:
  • Related experience in electrical, mechanical, manufacturing or industrial customer service, order entry and sales preferred.
  • Excellent written and verbal communication
  • Analytical competencies in basic math skills.
  • Ability to solve problems and work in a supportive team atmosphere
  • Ability to multiple task, prioritize, as well as manage time and maintain organizational skills.
  • Ability to read and comprehend documents including customer orders, price lists and specification documents.
  • Detailed oriented with the skills to adapt and change in a fast-paced environment
  • Demonstrates competencies in computer software (MS Office, Inventory/Ordering Database).
  • Flexibility and willingness to learn new concepts, processes and product information.

The Jenkins Difference:

THOSE DEDICATED TO DOING THINGS RIGHT NEED APPLY.

At Jenkins, our people are what power us. So, we want to ensure that every employee is empowered to learn, grow, and put their skills to good use. It's why we invest in continuing education for those on the Jenkins team who are interested and encourage engineers and technicians to work together to create new solutions.

We have a saying at Jenkins: "Proud of our history. Dedicated to our work. Committed to our people." We believe in it wholeheartedly, which is why you'll find it throughout our company-on our building, business cards and service trucks. To us, they're not just words, they're how we operate. It explains why we have first-and second-generation employees working side by side, why you'll find those who have "retired" still on our shop floor, and why when customers and competitors alike have an electromechanical problem, they Call Jenkins.

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