Customer Service Representative

2 months ago

Arkadelphia, United States Southern Bancorp Full time
Who We Are:

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

Job Summary

The CSR is a branch banking employee who performs the duties of a teller, Customer Service Associate (CSA), and loan assistant as needed. They provide prompt, efficient, and friendly service to customers, involving the receipt and payment of cash, opening new accounts, and responding to customers' needs with suggestions appropriate to the Bank's products and services. The CSR follows established policies and procedures for these duties, in accordance with compliance requirements and the supervisor's direction.

Responsibilities

  • Provide excellent service to customers in person or by phone. Explain various services and products available and assist with selection. Open all types of new accounts, including checking, savings, CDs, IRAs, savings bonds, safety deposit boxes, etc. Close accounts as needed.
  • Accept checks for cashing, receive checking and related accounts, accept deposits, verify cash and endorsements, make change, and issue receipts. Receive savings deposits, pay withdrawals after verifying balance and signature, and redeem U.S. Savings Bonds. Accept tax deposits and various utility payments. Process credit card cash advances.
  • Assist customers with loan applications, receive loan payments, enter new loans, build loan files, verify collateral insurance, assist with late payment collections, and process paid-out loans. Sell money orders, cashier's checks, cash advances, and other Bank services. Accept applications and issue U.S. Savings Bonds.
  • Process night deposits and mail-in deposits. Maintain proper cash levels in drawers, balance drawers daily, keep cash secure, and maintain a high level of safety for the Bank. Service ATMs according to schedule or need. Accept "stop payment" requests and address and other changes, distributing them to the proper personnel for processing.
  • Complete Currency Transaction Reports (CTRs) as needed.
  • Assist in balancing the vault and ordering and verifying incoming and outgoing money shipments. Ship and receive money from other branches.
  • Assist with training new employees and locating errors or outages.
  • Assist customers with safety deposit box access.
  • Process orders for checks, ATMs, and debit cards. Produce and process customer correspondence.
  • Research customer problems and relay solutions. Utilize account imaging and microfiche as needed. Resolve customer disputes with debit card or account transactions.
  • Help customers understand charges to accounts; may assist customers with balancing checkbooks or explaining NSF charges.
  • May process branch time records for payroll.
  • Maintain accurate and current signature cards.
  • Participate in a team effort to cross-sell bank and affiliate services. May perform customer calls.
  • Complete all required training.
  • May prepare monthly and quarterly reports.
  • May wire money for customers.
  • May supervise tellers at the branch in the absence of the Branch Manager.
  • Perform any other related duties as required or assigned.

Requirements

  • High School Diploma or equivalent.
  • At least 2 years of banking, cash handling, retail, and/or customer service experience, or an equivalent combination of secondary education and experience is preferred.

Physical/Sensory Requirements - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-Onsite

What we offer our employees:

A positive impact on Your Future:

  • 401(k)/Roth plan with immediate eligibility and employer match up to 6%
  • Employee stock ownership plan
  • Discounted rate on primary home mortgage
  • Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

  • No deductible medical insurance plan
  • Dental and vision insurance
  • Employer paid life and long-term disability insurance
  • Flexible Spending Accounts

The opportunity to nurture your well-being:

  • Paid holidays and paid time off
  • Bonus plan
  • Opportunity for merit raises
  • Employee reward and recognition programs
  • Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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