Banking Relationship Manager

2 months ago

Arkadelphia, Arkansas, United States Bank OZK Full time
Job Summary

Bank OZK is seeking a highly skilled Banking Relationship Manager to join our team. As a key member of our organization, you will be responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects.

Key Responsibilities
  1. Cultivate Professional Relationships: Utilize assessment tools and engage customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
  2. Utilize Assessment Tools: Maintain detailed notes regarding customer conversations and interactions.
  3. Open and Service Deposit Accounts: Open and service deposit accounts, including complex business accounts.
  4. Originate Consumer Loans: Originate a consumer loan portfolio.
  5. Conduct Business Development: Conduct outbound business development and community involvement activities.
  6. Participate in Morning Huddles: Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
  7. Facilitate Account Transactions: Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
  8. Resolve Client Concerns: Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
  9. Coach Relationship-Building Activities: Proactively serve as a role model for banking center team members and coach relationship-building activities.
  10. Collaborate with Line of Business Partners: Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
  11. Provide Backup and Assistance: Provide backup and assistance to other retail banking roles and locations, as necessary.
  12. Model Customer Service Standards: Model and champion the Bank's standards for exceptional customer service.
  13. Support the Bank's Values and Mission: Enthusiastically support the Bank's values and mission.
  14. Display Integrity and Trustworthiness: Display a high degree of integrity, trustworthiness, and professionalism at all times.
  15. Lead by Example: Actively promote teamwork, leading by example and taking initiative to assist others.
  16. Complete Essential Training: Complete all essential training timely.
  17. Display Enthusiasm for Continuous Learning: Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
  18. Maintain Good Punctuality and Attendance: Maintain consistently good punctuality and attendance to work.
  19. Adhere to Bank Policies: Adhere to all Bank policies, procedures, and guidelines.
Requirements
  1. Knowledge of Bank Products and Services: Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards).
  2. Knowledge of Bank Policies and Procedures: Knowledge of bank policies and procedures.
  3. Excellent Customer Service Skills: Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition.
  4. Confidence and Trust: Ability to demonstrate confidence and act as a trusted advisor.
  5. Effective Communication Skills: Ability to communicate effectively both verbally and in writing.
  6. Team Player Approach: Ability to demonstrate a team player approach, capable of thriving in a continually changing environment.
  7. Critical Thinking Skills: Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail.
  8. Ability to Work Independently: Ability to work without close supervision.
  9. Confidentiality: Ability to maintain confidentiality.
  10. Policy and Procedure Adherence: Ability to follow policy and procedure including safety and security procedures.
  11. Travel: Ability to travel to other work locations (e.g., training, staffing shortages), as needed.
  12. Computer and Microsoft Office Skills: Skill in using computer and Microsoft Office applications necessary to perform essential job functions.
Qualifications
  1. High School Diploma or Equivalent: High school diploma or equivalent required; bachelors degree preferred.
  2. Retail Customer Service and Sales Experience: 1+ year retail customer service and/or sales experience required.
  3. Knowledge of Business and Consumer Products: Knowledge of business and consumer products required.
  4. Knowledge of Bank Products: Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred.
  5. Proven Sales Ability: Proven ability to achieve sales goals and financial targets preferred.
  6. Leadership and Coaching Experience: Experience in a leadership and/or coaching role strongly preferred.
  7. NMLS Certification: NMLS required.

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