DFA Service Representative

2 weeks ago

Arkadelphia, Arkansas, United States Arkansas Government Job Full time
Job Summary

The DFA Service Representative is a key role in the Arkansas Government Job, responsible for examining evidentiary records, contracts, tax returns, and child support case management activities. This position requires strong analytical and communication skills, as well as the ability to work with diverse stakeholders, including taxpayers, law enforcement personnel, and revenue agents.

Key Responsibilities
  • Examines evidentiary records, including tax returns, applications, forms, vouchers, records, and reports, to verify accuracy and compliance with laws and regulations.
  • Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, and assists in the completion and filing of tax returns, forms, and applications.
  • Computes taxes, penalties, interest, or refunds due and prepares forms to bill or refund taxpayers.
  • Corrects tax returns, forms, contracts, and evidentiary records for taxpayers.
  • Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parents or putative fathers.
  • Initiates actions required to locate non-custodial parents or putative fathers.
  • Provides technical assistance to custodial and/or non-custodial parents with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement.
  • Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.
  • Learns work activities of other personnel by training and instructing new employees and providing technical assistance.
  • Maintains updated manuals and computerized files.
Requirements
  • The formal education equivalent of a high school diploma.
  • Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
  • OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Equal Employment Opportunity

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

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