Customer Service Representative

2 weeks ago


Arkadelphia, Arkansas, United States Southern Bancorp Full time
Job Summary

Southern Bancorp is a unique financial institution that combines traditional banking services with community development tools to help families and communities grow stronger. As a Community Development Financial Institution (CDFI), we serve predominantly underserved communities and focus on building wealth for everyone in the communities we serve.

Key Responsibilities
  • Provide excellent customer service to customers in person or by phone, explaining various services and products available and assisting with selection.
  • Open and close accounts, accept checks for cashing, receive deposits, verify cash and endorsements, make change, and issue receipts.
  • Assist customers with loan applications, receive loan payments, enter new loans, build loan files, verify collateral insurance, and process paid-out loans.
  • Process night deposits and mail-in deposits, maintain proper cash levels in drawers, balance drawers daily, and keep cash secure.
  • Assist in balancing the vault, ordering and verifying incoming and outgoing money shipments, and ship and receive money from other branches.
  • Assist with training new employees, locating errors or outages, and resolving customer disputes with debit card or account transactions.
Requirements
  • High School Diploma or equivalent.
  • At least 2 years of banking, cash handling, retail, and/or customer service experience, or an equivalent combination of secondary education and experience.
What We Offer
  • A positive impact on your future through our 401(k)/Roth plan with immediate eligibility and employer match up to 6%, employee stock ownership plan, and discounted rate on primary home mortgage.
  • Benefits to improve your health, including no deductible medical insurance plan, dental and vision insurance, employer-paid life and long-term disability insurance, and Flexible Spending Accounts.
  • The opportunity to nurture your well-being through paid holidays and paid time off, bonus plan, opportunity for merit raises, employee reward and recognition programs, and community service opportunities.

Southern Bancorp is an equal opportunity employer and desires its workforce to reflect the diversity of the customers and communities that we serve. We strongly encourage applications from people with diverse backgrounds and experiences.



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