Current jobs related to Physician Contact Center Representative - New York - Hospital for Special Surgery

  • Physician Contact Center Representative

    4 weeks ago

    New York, New York, United States Hospital for Special Surgery Full time

    Job Title: Physician Contact Center RepresentativeAt Hospital for Special Surgery, we are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect team, you will play a vital role in providing exceptional patient care and support.Job Summary:The Physician Contact Center...

  • Physician Contact Center Representative

    4 weeks ago

    New York, New York, United States HSS Full time

    Job Title: Physician Contact Center RepresentativeAt HSS, we are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with an HSS physician for orthopedic and...

  • Physician Contact Center Representative

    4 weeks ago

    New York, United States Hospital for Special Surgery Full time

    Overview: How you move is why were here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and...

  • Physician Contact Center Representative

    1 week ago

    New York, New York, United States Hospital for Special Surgery Full time

    Job SummaryHospital for Special Surgery is seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional patient care and referrals to patients seeking medical attention with our orthopedic and rheumatologic...

  • Physician Contact Center Representative

    1 week ago

    New York, United States HSS Full time

    How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If...

  • Physician Contact Center Representative

    4 days ago

    New York, New York, United States HSS Full time

    About the RoleHospital for Special Surgery (HSS) is seeking a highly skilled Physician Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers. This is a highly visible customer service position that requires a...

  • Physician Contact Center Representative

    6 days ago

    New York, United States HSS Full time

    How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If...

  • Physician Contact Center Representative

    4 days ago

    New York, United States HSS Full time

    How you move is why we're here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If...

  • Physician Contact Center Liaison

    4 weeks ago

    New York, New York, United States HSS Full time

    Job SummaryWe are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team at HSS. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions.Key...

  • Contact Center Representative

    2 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    Job Title: Contact Center RepresentativeAt NYC Health + Hospitals, we are committed to delivering high-quality care to our patients. As a Contact Center Representative, you will play a critical role in ensuring that our patients receive the best possible experience.Key Responsibilities:Provide exceptional customer service to patients through adherence to...

  • Contact Center Representative

    1 month ago

    New York, New York, United States Suffolk Credit Union Full time

    Job SummarySuffolk Credit Union is seeking a highly skilled Contact Center Representative to serve as the primary point of contact for customers seeking assistance with a wide range of banking services. This role focuses on delivering exceptional service while guiding members through inquiries about loans, deposit accounts, online banking, and other...

  • Contact Center Representative

    1 week ago

    New York, New York, United States NYC Health Hospitals Full time

    Job SummaryThe Contact Center Representative serves as the first point of contact for patients, providing exceptional customer service and supporting the scheduling of Ambulatory Care appointments across the enterprise.Key Responsibilities:Provide professional and high-quality customer service to patients through adherence to scripts, workflows, and...

  • Contact Center Representative

    1 month ago

    New York, New York, United States Municipal Credit Union Full time

    About the JobWe are seeking a highly skilled Contact Center Member Services Representative to join our team at Municipal Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional member service, answering incoming calls, and performing various transactions and inquiries.Key ResponsibilitiesProvide excellent...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States Municipal Credit Union Full time

    About the JobMunicipal Credit Union is seeking a highly skilled and motivated Contact Center Member Services Representative to join our team. As a Contact Center Member Services Representative, you will be responsible for providing exceptional member service, answering incoming service calls, and performing member inquiries and transactions.Key...

  • Contact Center Representative

    1 week ago

    New York, New York, United States Municipal Credit Union Full time

    Job SummaryMunicipal Credit Union is seeking a highly skilled Contact Center Member Services Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional member service, answering incoming calls, and performing various transactions and inquiries.Key ResponsibilitiesProvide excellent member service,...

  • Contact Center Representative

    2 days ago

    New York, New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public healthcare system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States WellSpan Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Contact Center Assistant to join our team at WellSpan Health. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and families through various communication channels.Key ResponsibilitiesAnswer high-volume calls and respond to customer...

  • Contact Center Service Representative

    2 weeks ago

    New York, New York, United States Municipal Credit Union Full time

    About MCU:Municipal Credit Union is a leading financial institution that has been serving its members for over 100 years. Our mission is to connect our members and communities with an exceptional financial future.We believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their...

  • Contact Center Member Services Representative

    2 weeks ago

    New York, New York, United States Municipal Credit Union Full time

    About Municipal Credit UnionMunicipal Credit Union is a leading financial institution that has been serving its members for over 100 years. We are committed to providing affordable financial products and convenient services to our members.As a Contact Center Member Services Representative, you will play a critical role in delivering exceptional member...

  • Contact Center Architect

    1 week ago

    New York, New York, United States Logistics Management Institute Full time

    Job SummaryWe are seeking a highly skilled Contact Center Solution Architect to join our team at Logistics Management Institute. As a key member of our team, you will be responsible for designing, implementing, and supporting cloud contact center solutions that leverage the Genesys Cloud platform.Key ResponsibilitiesCollaborate with clients to gather and...

Physician Contact Center Representative

4 months ago

New York, United States Hospital for Special Surgery Full time

Overview:

How you move is why were here.
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then lets talk

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Physician Contact Center Representative

Full Time/Hybrid

9:00am - 5:00pm


HSSConnect contact center provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients and treat all inquiring patients with care and compassion when providing physician referral information. The Contact Center Representative reports to the Manager of HSSConnect.

Job responsibilities include:

  • Triage, counsel, schedule and/or refer patients to HSS physicians utilizing an automated referral system.
  • Maintain knowledge of all HSS physicians in each service line and offsite location
  • Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences.
  • Responsible for email queue volume, which is received via HSS referral website for physician referral request.
  • Document and close all cases via Salesforce.
  • Maintain knowledge of insurances and revenue cycle
  • Exhibit strong communication and customer service skills.
  • Ability to work with a variety of software programs specific to healthcare.
  • Professional demeanor and business attire required.
  • Maintain knowledge of practice scheduling parameters
  • Strong computer skills required.
  • Willingness to stay abreast of HSS research and marketing programs.
  • Competency to learn medical terminology.
  • Ability to work in a fast-paced environment with high volume of inbound & outbound calls.


Qualifications:

Position requirements:

  • Customer Service experience a plus
  • Ability to maintain a positive attitude in a fast-paced environment
  • Capacity to multitask and prioritize in the ever-changing environment of healthcare
  • Ability to work collaboratively with others
  • Respect for information confidentiality
  • Ability to show initiative, good judgment and resourcefulness

Education Requirements:

  • College degree, or equivalent experience


Other Requirements:
#-Hybrid

Pay Range - Minimum:
USD $30.21/Hr.

Pay Range - Maximum:
USD $32.48/Hr.