Patient Service Representative
2 months ago
Northern Light Inland HospitalDepartment: Primary Care - ConcoursePosition is located: Inland Fmly Care Dtown WatervilleWork Type: Full TimeHours Per Week: 40.00Work Schedule: VariableSummary:The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.Responsibilities:Schedules/reschedules patient appointments based on the physician schedule.Greets visitors and patientsAnswers telephones, records messages in a timely fashionEnters and updates patient registration data and patient accountsPhotocopies documents as requiredPre-certifies patients when requiredProcess and records referral requests for patients and physiciansTranscribes letters and memos as required.Maintains computer backupsProcess and sorts mailProcess calls from insurance companiesCorrect/edit transcriptionsStock and order suppliesComplies with Hospital Hand Hygiene Standards.Adheres to Hospital Standards of Behavior.Performs all other duties assigned.Other Information:Competencies and SkillsAchieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. EducationRequired High School Diploma/General Educational Development (GED)Working ConditionsPotential exposure to abusive and/or aggressive people. Work with computers, typing, reading or writing. Lifting, moving and loading 20 to 30 pounds. Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking.
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Patient Service Representative
1 month ago
Waterville, Maine, United States Northern Light Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As the first point of contact for patients and visitors, you will play a critical role in providing exceptional customer service and ensuring a smooth experience for our patients.ResponsibilitiesSchedule and...
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Patient Service Representative
2 weeks ago
Waterville, Maine, United States Northern Light Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As a key member of our Walk-In Clinic, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all.ResponsibilitiesSchedule...
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Patient Service Representative
7 days ago
Waterville, Maine, United States Northern Light Health Full timeJob Summary:As a Patient Service Representative at Northern Light Health, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all. Your responsibilities will include scheduling appointments, maintaining medical records, and answering telephones in a timely and...
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Patient Service Representative
2 weeks ago
Waterville, Maine, United States Northern Light Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As the first point of contact for patients and visitors, you will play a critical role in providing exceptional customer service and ensuring a smooth experience for our patients.Key ResponsibilitiesSchedule and...
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Patient Service Representative
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Patient Service Rep
2 months ago
Waterville, United States Northern Light Health Full timeNorthern Light Inland HospitalDepartment: Walk-In ClinicPosition is located: Inland Walk-In CareWork Type: PRNHours Per Week: VariableWork Schedule: VariableSummary:The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.Responsibilities:Schedules/reschedules patient...
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Waterville, Maine, United States Penske Truck Leasing Full timeAbout the JobWe are seeking a highly motivated and detail-oriented Customer Service Representative Fueler Washer to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that their vehicles are properly fueled and washed.Key ResponsibilitiesGreet...
