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Front Desk Agent
3 months ago
Job Overview:Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.
Responsibilities and Duties:
- Greet guests immediately with a friendly and sincere welcome.
- Be the first point of contact for all guest inquiries on property, and provide positive and friendly service.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Code electronic keys.
- Requires continual standing and movement throughout front office.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank.
- Post charges to guest room and House accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Listen and extend assistance in order to resolve complaints or service failures.
- Other duties as assigned.
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
- Prior hospitality experience preferred.
- Additional language ability preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
