Seasonal Contact Center Specialist

4 days ago

Waterville, United States Johnny's Selected Seeds Full time
Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee-owned. Johnny's mission is Helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service.

Johnny's is renowned for our exceptional customer service offering seeds, tools, supplies, and information to direct-market growers and avid home gardeners. We source, breed, trial, and sell outstanding selected varieties of vegetables, cut flowers, herbs, and farm seeds, as well as thoughtfully designed tools and equipment.

We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally. We are a strong, stable company focused on growth while still maintaining our small company feel and staying true to our roots.

If you are passionate about good, healthy food and would choose to work for a company with fellow co-owners who are passionate about our mission and values, Johnny's is the place for you

Contact Center Specialist (Seasonal)

Onsite - Fairfield ME

Position Summary: The Contact Center Specialist is responsible for providing professional and high-quality customer service with a focus on guiding our commercial farmers and home gardeners. This position is key to the success of our customers and Johnny's Selected Seeds. The ideal candidate is a self-motivated team player with an aptitude for finding the right solutions to customers' needs. Starting wage is $18 an hour.

This is a seasonal position based on-site at our Fairfield location, a minimum of 20 hours per week is required. There is an opportunity for the seasonal role to transition to a permanent role. This position starts October 28, 2024.

Compensation:

The starting wage is $18 an hour with opportunities for a shift differential and other incentives.

$250 sign on bonus after 30 days of employment. Johnny's Selected Seeds also offers Seasonal employees the opportunity to receive an end-of-season bonus of up to $500.00.

Responsibilities:
  • Deliver a superior experience to our customers and strive for one-call resolution.
  • Handle inbound calls.
    • Ability to handle 50+ calls per day.
  • Provide accurate and timely responses to our customers through multiple channels.
  • Learn and master our varied software systems and understand how each contributes to supporting a positive customer experience.
  • Complete, maintain, and process pertinent documentation and records with high accuracy and attention to detail to ensure data integrity in the order entry and customer management systems.
  • Support customers to resolve problems including order status questions, and other concerns and issues.
  • Take initiative to obtain and consistently upgrade personal product knowledge by participating in training opportunities.
  • Build positive relationships and work closely with co-workers within all levels of the organization.
    • Utilize the knowledge and experiences of the JSS staff to support the customer experience.
  • Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability is an essential function of this position.
Education:
  • High school diploma or GED required.
Qualifications & Skills
  • Interest or prior experience in agriculture, farming, or home gardening.
  • Intermediate Computer Skills.
  • Ability to work with more than one computer program simultaneously.
  • Solid understanding of Microsoft Office products.
  • Solid attention to detail. Strong verbal and written communication.
  • Adaptability and ability to self-direct, work in a fast-paced, ever-changing environment and handle multiple priorities.
  • Maintain a friendly but professional attitude.
  • Proven ability to learn difficult information quickly.
  • Strong problem-solving capabilities.
Required Hours:

Expectation to commit to a standard shift with a minimum of 20 hours per week. The operating hours below are subject to seasonal needs and may vary.
  • Mon-Fri, 8 AM - 5 PM
  • Sat-Sun, 8 AM - 5 PM
  • Extended hours 8 AM - 8 PM
Physical Requirements:
  • Ability to read, count, and write to complete all documentation accurately.
  • Ability to work varied hours/days as business dictates.
  • Ability to sit at a computer for at least 75% of the work day.
  • Ability to bend, pull, and lift to 25 pounds.
Benefits:
  • Employee Discount


Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

  • Seasonal Contact Center Representative

    4 weeks ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job Title: Seasonal Contact Center SpecialistAt Johnny's Selected Seeds, we're seeking a highly motivated and customer-focused Seasonal Contact Center Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their...

  • Seasonal Contact Center Representative

    3 weeks ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job OverviewJohnny's Selected Seeds is seeking a highly motivated and customer-focused Seasonal Contact Center Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our customers.This is a seasonal position...

  • Seasonal Customer Service Representative

    2 weeks ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job Title: Seasonal Contact Center SpecialistJoin Johnny's Selected Seeds, a 100% employee-owned company, as a Seasonal Contact Center Specialist. We're seeking a highly motivated and customer-focused individual to provide exceptional service to our commercial farmers and home gardeners.About the Role:This is a seasonal position based on-site at our...

  • Seasonal Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Contact Center Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesDeliver outstanding...

  • Social Services Specialist

    4 days ago

    Waterville, Maine, United States Genesis HealthCare Full time

    Enrich Lives as a Nursing Center Social Services SpecialistAt Genesis HealthCare, we are seeking a compassionate and skilled Social Services Specialist to join our team. As a Social Services Specialist, you will work with patients/residents and their family members/significant others to identify strengths, social, emotional, and mental health needs and then...

  • Customer Service Representative

    8 hours ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job SummaryJohnny's Selected Seeds is seeking a highly motivated and customer-focused individual to join our team as a Contact Center Specialist (Seasonal). This role is responsible for providing exceptional customer service to our commercial farmers and home gardeners, ensuring a positive experience through one-call resolution and timely responses.The ideal...

  • Teen Workforce Readiness Specialist

    1 month ago

    Waterville, United States Alfond Youth And Community Center Full time

    Job Type Full-time Description POSITION SUMMARY: The AYCC is looking for a individual who is passionate about improving the lives of youth to be our Teen Workforce Readiness Specialist. The Teen Workforce Readiness Specialist would work with the teens in our various programs to prepare them to be work-ready. This includes helping them complete job...

  • Physician / Neurology / Waterville, Maine / Permanent / H1b CW

    1 month ago

    Waterville, United States ESR Healthcare Full time

    Physician / Neurology / Maine / Permanent / H1b welcome! Outpatient Neurologist invited to beautiful Maine college town! Weekday schedule, teaching options, loan assistance available! JobAPPLY NOW   Description Waterville, Maine: We invite a General Outpatient Neurologist to practice in this popular college town. Become part of the superb medical staff...

  • Social Worker

    2 months ago

    Waterville, United States Oak Grove Center - Waterville, ME Full time

    Job DescriptionJOIN OUR SOCIAL SERVICES TEAM AS A SOCIAL SERVICES ASSISTANT AT OAK GROVEPART-TIME 16 HOURS PER WEEK  Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant others to identify strengths, social, emotional, and mental health needs and then obtain services to...

  • Certified Nursing Assistant

    3 weeks ago

    Waterville, Maine, United States Oneida Center Full time

    Job OpportunityOneida Center is seeking a Certified Nurse Assistant (CNA) to join our team in Utica, NY. We offer a competitive salary range of $16.21 - $18.77 based on experience, with an additional $1.00 shift differential for evening and nights. Benefits Include: Tuition Reimbursement Program Generous pay rates based on experience Extra evening and...

  • Certified Nursing Assistant

    3 weeks ago

    Waterville, Maine, United States Oneida Center Full time

    Job OpportunityWe are seeking a skilled Certified Nursing Assistant to join our team at Oneida Center for Rehabilitation and Healthcare. About the Role:As a Certified Nursing Assistant, you will play a vital role in providing high-quality care to our residents. Your responsibilities will include observing residents, reporting any health issues to the...

  • Certified Nursing Associate

    3 weeks ago

    Waterville, Maine, United States Oneida Center Full time

    Job OpportunityWe are seeking a skilled Certified Nursing Assistant to join our team at Oneida Center for Rehabilitation and Healthcare. About the Role:This is a fantastic opportunity to work in a dynamic and supportive environment, providing high-quality care to our residents. As a Certified Nursing Assistant, you will be responsible for observing...

  • Support Specialist

    2 days ago

    Waterville, Maine, United States Andwell Health Partners Full time

    Job OverviewWe are seeking a compassionate and dedicated Support Specialist to join our team at Andwell Health Partners in Oakland, Maine.As a Support Specialist, you will play a vital role in supporting adult consumers with intellectual disabilities or Autism Spectrum Disorder to achieve their life goals and improve their daily functioning.Key...

  • Student Records, Enrollment and Transfer Specialist

    2 months ago

    Waterville, United States Thomas College Full time

    Description U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a variety of in-person...

  • Student Records, Enrollment and Transfer Specialist

    2 months ago

    Waterville, United States Thomas College Full time

    Job Type Full-time Description U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program™ makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a...

  • Travel Nurse RN Position

    3 days ago

    Waterville, Maine, United States GO Healthcare Staffing Full time

    Travel Nurse Opportunity in Labor and DeliveryGO Healthcare Staffing is seeking a qualified Registered Nurse for a 12-hour night travel position in Labor and Delivery at a hospital in Waterville, ME.RequirementsAt least 2 years of experience in Labor and DeliveryActive RN licenseBLS and/or ACLS certification by the American Heart Association (if...

  • Customer Service Call Center

    3 months ago

    Waterville, United States Performance Foodservice Full time

    Job Description: Position is in-office located in Augusta, Maine. Schedule: Sunday 10a-5p Monday - Thursday 8a-5p $17.50-$19.00 dependent on experience We are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We...

  • Student Records Specialist

    3 days ago

    Waterville, Maine, United States Thomas College Full time

    Job SummaryThomas College is seeking a highly organized and detail-oriented Student Records, Enrollment and Transfer Specialist to join our team. As the first point of contact for students and their families, this role is responsible for maintaining accurate academic and financial records, overseeing front office tasks, and promoting the College's diversity,...

  • Customer Service Call Center

    2 weeks ago

    Waterville, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...

  • Customer Service Call Center

    3 months ago

    Waterville, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...