Customer Service Representative

4 hours ago

Waterville, Maine, United States Johnny's Selected Seeds Full time
Job Summary

Johnny's Selected Seeds is seeking a highly motivated and customer-focused individual to join our team as a Contact Center Specialist (Seasonal). This role is responsible for providing exceptional customer service to our commercial farmers and home gardeners, ensuring a positive experience through one-call resolution and timely responses.

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you are passionate about agriculture and customer service, we encourage you to apply.

Key Responsibilities:

  • Deliver superior customer service through inbound calls, emails, and other communication channels.
  • Provide accurate and timely responses to customer inquiries, resolving issues and concerns.
  • Learn and master our software systems to support a positive customer experience.
  • Complete and maintain documentation with high accuracy and attention to detail.
  • Support customers to resolve problems, including order status questions and other concerns.
  • Take initiative to upgrade personal product knowledge through training opportunities.
  • Build positive relationships with coworkers and utilize their knowledge to support the customer experience.

Requirements:

  • High school diploma or equivalent required.
  • Interest or prior experience in agriculture, farming, or home gardening.
  • Intermediate computer skills and ability to work with multiple software systems.
  • Solid understanding of Microsoft Office products.
  • Strong verbal and written communication skills.
  • Adaptability and ability to self-direct in a fast-paced environment.

Benefits:

  • Employee discount on Johnny's Selected Seeds products.

Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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