Customer service representative

2 months ago

Wilson, United States Randstad Full time

Are you looking to join a company that can provide great stability and an amazing work culture? Do you love helping others and have a sense of urgency with issue resolution? Are you ready to apply your customer service skills in a new way? Bring your steller experience to this home furnishings office and make an impact immediately

salary: $16 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Responsibilities:

  • Respond to customer inquiries via phone, email in a professional and courteous manner
  • Provide accurate information about products, services, and company policies
  • Assist customers with placing orders, processing returns, and resolving any issues or concerns
  • Perform data entry and basic accounting tasks
  • Share customer feedback internally and with field representative in an effort to improve customer satisfaction and increase the overall business
  • Conduct outbound calls to follow up with customers or provide updates on their inquiries
  • Maintain a high level of phone etiquette and professionalism at all times
  • Collaborate with other team members to ensure seamless customer experience
REQUIRMENTS:

  • Previous experience in customer service or related field is preferred
  • Home furnishings experience, education or general passion is highly preferred
  • Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers
  • Strong problem-solving skills and the ability to analyze situations to determine the best course of action
  • Proficient in data entry, computer skills and basic accounting skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Comfortable making outbound calls when necessary


The essential functions of this role include:
working in a smoke free environment
Skills Customer Service (2 years of experience is preferred) CUSTOMER ORDERS/SALES Typing Skills Customer Relationship Management Customer support Basic Computer Skills Telephone Etiquette Active Listening
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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